Elizabeth Granados
El Paso,USA
Summary
Dynamic Customer Service Representative with a proven track record at Mercedes-Benz Financial Services, excelling in critical thinking and decision-making. Adept at resolving complex customer issues and educating clients, while demonstrating exceptional computer proficiency in Word and Excel. A detail-oriented team player committed to enhancing client satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Maximus Health Services
EL Paso, TX
05.2025 - Current
- Enrollment brokers assist with recipient enrollment and provide education on Medicaid plans.
- Tracking and resolving recipients' complaints.
Customer Service Representative
Mercedes-Benz Financial Services/GC Services
El Paso, TX
03.2008 - 03.2025
- Responsible for overseeing vehicle loan and lease accounts, handling accounting services and contracts
- Succeeded in resolving customer issues
- Educated clients on technical inquiries, including website assistance
- Handled escalated scenarios, while maintaining a professional and polite manner
- Developed personal organization and multitasking skills
Education
Medical Assistant Certificate -
Southwest University of El Paso
El Paso, TX05.2014
High School Graduated -
Riverside High School
El Paso, TX05-2003
Skills
- Critical Thinking
- Detail Oriented
- Team Player
- Computer-Based Proficiency
- Self-motivational skills
- Decision Making
- Word
- Excel
- PowerPoint
- Outlook
Signature Competencies
- 86 WPM Typing Speed
- Critical Thinking
- Problem Solving
- Perseverance
- Detail Oriented
- Collaboration Talent
- Notary Public
- Project Development
- Documentation
- Team Player
- Computer-Based Proficiency
- Project Management
- Self-motivational skills
- Risk Management & Mitigation
- Decision Making
References
- Bria Maldonado, Operational Manager 915-525-3104
- Anais Ruiz , Operational Supervisor 915-706-6910
Timeline
Customer Service Representative
Maximus Health Services
05.2025 - Current
Customer Service Representative
Mercedes-Benz Financial Services/GC Services
03.2008 - 03.2025
Medical Assistant Certificate -
Southwest University of El Paso
High School Graduated -
Riverside High School
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