Child Support Specialist
Cabinet For Health And Family Services
Elizabethtown, KY
04.2000 - 2014
- Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Identified appropriate community resources and provided referrals for services.
- Responded promptly to complaints filed against the agency by providing detailed explanations regarding policies or procedures associated with child support enforcement.
- Adhered strictly to confidentiality guidelines when handling sensitive client information.
- Attended training courses on new legislation or changes to existing regulations affecting the administration of child support services.
