ELIZABETH GRIMLER
Altamonte Springs,FL
Summary
Award winning, highly motivated, knowledgeable, innovated and results driven professional seeking a position with your company as Executive Account Manager, other key roles in Project Management, and business development. I bring forth a proven track record of valuable industry knowledge with over 20 years of experience.
Overview
22
22
years of professional experience
Work History
Executive Wireline Account Manager
T-Mobile/Sprint
Maitland
03.2011 - 04.2023
- Played a significant role marketing, sales and service of VoIP, PLS, DIA, Carrier Ethernet, Broadband, Cloud-based solutions, security, WAVE and Data solutions and IOT with large enterprise customers in the US and abroad.
- Served as a critical liaison capacity between T-Mobile/Sprint and clients’ IT installation project teams, coordinating services effecting technical and logistical telecommunication needs.
- Ensured T-Mobile/Sprint maintained compliance to all specifications of individual Service Level Agreements, responding in a timely manner, meeting customers’ demands based on a hierarchy of various urgencies with business analytics, ROI and customer facing presentations.
- Responsible for sales operations (growing customer portfolios from $1.2M up to $10M) providing uncompromising highest standards of customer service, assisting both internal and external customers in determining the scope of requirements and preferences to develop and offer intelligent options, assertively negotiating pricing and terms.
- Winner of various awards including the prestigious Presidents Circle Award in 2014.
Wireless Account Manager
Sprint
Maitland
11.2007 - 03.2011
- Worked with a base of accounts to provide all aspects of wireless services to business accounts. Analyzed each client’s needs to identify and customize wireless/voice/data/cloud products and services in order to maintain and grow my own book of business.
- Lead a group to coordinate Sprint sponsored events. Created and distributed promotional material. Acknowledged by management as the top volunteer coordinator in the Florida region.
- Chosen to work on a project with IT and upper management to enhance CRM services to increase internal sales and marketing efficiency.
Pharmaceutical Sales Account Manager
Curascipt
Lake Mary
09.2004 - 11.2007
- Opened and maintained over 400 accounts across the United States while consistently exceeding sales goals of up to 120%.
- Managed key account relationships and large-scale projects while processing incoming orders, coordinated shipments and handled customer related issues.
- Responsible for representing the company and its products at numerous company trade shows around the U.S. to promote myself as well as the company.
- Traveled extensively to meet with doctors and office managers to promote product and build relationships.
Restaurant Management
06.2001 - 07.2004
- Interviewed new employees and trained staff to follow restaurant serving and food safety procedures.
- Organized schedules while keeping track of employees’ hours.
- Supervised daily shift operations while interacting with guests for feedback on product quality and service levels.
- Coordinated daily front and back-of-house restaurant operations.
Education
BSBA - Business Administration, marketing, e marketing
University of Central Florida
Orlando06-2001
Skills
- Sales Operations
- Strategic Planning/Coordination
- Project Management
- Relationship Management
- Business Development Strategies
- Microsoft 365, CRM, Sales Force, Cloud Services
Timeline
Executive Wireline Account Manager
T-Mobile/Sprint
03.2011 - 04.2023
Wireless Account Manager
Sprint
11.2007 - 03.2011
Pharmaceutical Sales Account Manager
Curascipt
09.2004 - 11.2007
Restaurant Management
06.2001 - 07.2004
BSBA - Business Administration, marketing, e marketing
University of Central Florida
SUMMARY OF QUALIFICATIONS
- Over 17 years’ experience in key managerial roles within the telecommunications industry including projects focused on improving inefficient sales and customer service methodologies with an overriding focus on optimal customer satisfaction, reversing stagnate trends in highly competitive markets.
- Ability to leverage technology to enhance productivity, Windows, MAC, MS Project, CRM and Google.
- Over 20 years’ experience in business sales operations, sales support, training and project management uncompromising high standards through all aspects, requirements and preferences of customer service both internal and external.
- Utilized as a knowledgeable and respected resource, highly regarded and relied upon by all levels of management, peers, staff, and customers as “go-to” professional and subject matter expert to provide sound judgment for solutions to complex operations, technical, compliance, marketing/sales methodology and project logistics.
- Advanced knowledge of all aspects of marketing and sales operations including