Elizabeth Grimm
Apollo,PA
Summary
Dedicated optometric technician with a strong focus on patient education, appointment scheduling, and problem-solving. Committed to enhancing patient experiences through effective communication and attention to detail. Detail-oriented Optometric Technician skilled in patient education and appointment scheduling. Experienced in assisting complex procedures, ensuring a positive patient experience.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Optometric Technician
Bissell Eye Care
Natrona Heights, Pennsylvania
09.2022 - Current
- Operated diagnostic equipment to gather patient data for optometrists.
- Assisted patients with eye exams and prepared examination rooms.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Educated patients on contact lens care and optical products available.
- Delivered exceptional customer service, improving patient experience at Bissell Eye Care.
- Managed patient records and scheduled appointments, ensuring smooth operations and timely care.
- Ensured patient records were accurate and up to date for accuracy and updated them when necessary.
- Maintained inventory of optical supplies and ordered materials.
- Coordinated patient appointments based on individual availability and preferences, optimizing patient satisfaction.
- Answered phone calls from customers inquiring about services offered by the practice.
- Ensured that all medical equipment was functioning properly before use.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
Office Manager
Healthland Chiropractic
Sarver, Pennsylvania
06.2015 - 09.2022
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to optimize inventory, postage, and vendor service expenditures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Ensured adequate supply availability to support daily office operations. and placed new supply orders.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained invoice records to ensure accuracy in accounts payable and receivable management.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
Manger
McDonald's Fast Food Restaurant
Lower Burrell, PA
06.2010 - 04.2015
- Managed and trained staff on food safety regulations and service excellence, promoting compliance and customer satisfaction.
- Supervised daily operations in a fast-paced restaurant environment, enhancing service flow and team coordination.
- Ensured compliance with health regulations and safety protocols consistently.
- Resolved customer inquiries and service-related issues promptly, contributing to positive dining experiences.
Education
High School Diploma -
Greensburg Salem
Greensburg, PA06-1998
High School Diploma -
WCTC
New Stanton, PA06-1998
Skills
- Visual field testing
- Retinal photography
- Glaucoma screening
- Color vision testing
- Pre-testing procedures
- Corneal topography
- Pachymetry proficiency
- Patient history taking
- Optical dispensing
- Patient education
- Appointment scheduling
- Patient scheduling
- Insurance verification
- Inventory management
- Attention to detail
- Effective communication
Certification
- Healthland Chiropractic Laser Therapy
Timeline
Optometric Technician
Bissell Eye Care
09.2022 - Current
Office Manager
Healthland Chiropractic
06.2015 - 09.2022
Manger
McDonald's Fast Food Restaurant
06.2010 - 04.2015
High School Diploma -
Greensburg Salem
High School Diploma -
WCTC