Elizabeth Guzman
Student
Altadena,CA
Summary
Retail sales professional. Supporting shoppers with product knowledge, feature highlights, and purchase decisions on a busy sales floor. Drives sales goals by promoting weekly featured products, backing up teammates during peak periods, and keeping service smooth across departments. Uses strong customer guidance to build a better in-store experience.
Overview
4
4
years of professional experience
Work History
Specialist
Apple
07.2025 - 01.2026
- Maintain 100% customer satisfaction for first quarter by resolving customer concerns with efficiency and knowledge of products.
- Supported 50+ customers per shift with personalized product guidance and demos of various products.
- Explained AppleCare+, Apple Intelligence, and Today at Apple to help customers choose complete solutions.
- Delivered excellent customer service while adapting quickly to customer needs in a fast-paced setting.
- Strengthened customer confidence by presenting product details clearly and recommending the right Apple options.
Front End Cashier
Vallarta Supermarkets
09.2021 - 07.2025
- Assist 200+ customers per shift with accurate checkout and efficient service in a high-volume setting.
- Maintain strong store policy knowledge to support compliance and promote safety for staff and customers.
- Resolve customer concerns through active listening, empathy, and conflict resolution to maintain positive service experiences.
- Apply product knowledge to answer questions quickly and keep checkout lines moving during busy periods.
- Support other departments during staffing shortages and peak holiday periods to keep store operations running smoothly.
- Promote featured weekly products and support sales goals through consistent customer engagement at the register.
Education
Associate of Arts - Behavioral Sciences
East Los Angeles Community College
Monterey Park, California7 2027
High School Diploma - undefined
Blair High School
Pasadena, California7 2021
Skills
- Active listening & empathy
- Interpersonal communication
- Conflict resolution
- Leadership
- Teamwork
- Complaint handling
- Cash handling
- Point of sale systems
- Store policy compliance
- Merchandising
- Inventory control
- Opening and closing procedures
- Product knowledge
Timeline
Specialist
Apple
07.2025 - 01.2026
Front End Cashier
Vallarta Supermarkets
09.2021 - 07.2025
High School Diploma - undefined
Blair High School
Associate of Arts - Behavioral Sciences
East Los Angeles Community College