Elizabeth Hamilton
Cincinnati
Summary
I have worked in my current job for 5 years and I do human resources, payroll, reconciliation, and keep track of everyone's schedules. Also, my 15 years of serving and bartending I feel make me very good at customer service. I can handle disgruntled customers with ease and am always wanting to make their interactions with our company go smoothly. I am also adept in things like filing sales taxes, making sure we are up to date on any certificates or qualifications that are pertinent, and making my office run as smoothly as possible. My goal is to make sure that my job is completely covered and to help others in the office be more successful at their job. I also have worked with Quickbooks for 5 years and feel confident in my accounting abilities.
Overview
21
21
years of professional experience
Work History
Office Manager
Machinex
Cincinnati, OH
05.2021 - Current
- Coordinated office operations to enhance workflow efficiency and improve team productivity.
- Managed scheduling, appointments, and communication for executives and staff members effectively.
- Developed and implemented office policies to streamline administrative functions and ensure compliance.
- Oversaw inventory management and procurement processes to maintain adequate supplies and equipment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Bartender
Carrabbas
Cincinnati, OH
09.2005 - 05.2021
- Crafted signature cocktails and beverages, enhancing customer satisfaction and experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Trained new staff on drink preparation techniques and customer service excellence.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Managed inventory levels, ordering supplies to maintain optimal stock for operations.
- Provided exceptional service, resolving customer complaints efficiently to retain clientele.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Anderson High School
Cincinnati, OHNurse Assistant Certificate (STNA) - STNA Home Nursing
Cincinnati State Technical And Community College
Cincinnati, OH12-2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Employee supervision
- Operations management
- Human resources
- Staff hiring
Timeline
Office Manager
Machinex
05.2021 - Current
Bartender
Carrabbas
09.2005 - 05.2021
High School Diploma -
Anderson High School
Nurse Assistant Certificate (STNA) - STNA Home Nursing
Cincinnati State Technical And Community College