Elizabeth Harvey
Altamonte Springs,FL
Summary
Goal-oriented professional with a strong background in customer service and sales. Known for effective time management and active listening skills, consistently enhancing customer satisfaction through tailored solutions and efficient transaction processing.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Asurion
Orlando, FL
05.2025 - Current
- Assisted customers with product inquiries and service issues, ensuring prompt resolution.
- Processed sales transactions efficiently, enhancing customer satisfaction and loyalty.
- Adapted to dynamic customer needs, providing tailored solutions for diverse inquiries.
- Collaborated with team members to improve service delivery and streamline processes.
Substitute Teacher
Kelly Educational Staffing
Orlando, FL
08.2024 - Current
- Implemented lesson plans effectively to maintain classroom continuity and engagement.
- Adapted instructional techniques to meet diverse student needs and learning styles.
- Managed classroom behavior to foster a positive learning environment.
- Collaborated with teachers to enhance curriculum delivery and student comprehension.
Senior Tech Support Advisor
Concentrix
Lake Mary, FL
04.2024 - 05.2025
- Led troubleshooting efforts to resolve complex technical issues for diverse client systems.
- Mentored junior advisors, enhancing team performance and knowledge sharing.
- Implemented process improvements, increasing efficiency in support workflows.
- Collaborated with cross-functional teams to enhance product features based on customer feedback.
Food & Beverage Cast Member
Walt Disney World Orlando Florida
Orlando, FL
09.2022 - 10.2023
- Enhanced guest satisfaction through immersive storytelling and dynamic engagement techniques.
- Collaborated with team members to maintain high standards of cleanliness and presentation in assigned areas.
- Assisted in training new cast members on operational procedures and customer service excellence.
- Adapted quickly to changing environments, ensuring seamless service during peak hours.
Education
Bachelor of Science -
Bethune-Cookman University
Daytona Beach, FL05-2023
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
Timeline
Customer Service Sales Representative
Asurion
05.2025 - Current
Substitute Teacher
Kelly Educational Staffing
08.2024 - Current
Senior Tech Support Advisor
Concentrix
04.2024 - 05.2025
Food & Beverage Cast Member
Walt Disney World Orlando Florida
09.2022 - 10.2023
Bachelor of Science -
Bethune-Cookman University