Elizabeth Hemric
The Woodlands,TX
Summary
Dynamic Patient Access Specialist with a proven track record at Heartstrong Sleep Center, excelling in insurance verification and pre-authorization processing. Skilled in bilingual communication and customer service, I enhance patient experiences while ensuring compliance and accuracy. Passionate about delivering exceptional care and fostering collaboration across teams.
Overview
11
11
years of professional experience
Work History
Sleep Scheduler
Heartstrong Sleep Center
The Woodlands, TX
05.2021 - Current
- Verified insurance benefits and obtained pre-authorizations for home sleep studies.
- Communicated with patients regarding insurance benefits and facilitated payments.
- Scheduled mailing of devices via UPS, ensuring timely delivery.
- Provided detailed instructions for mailed devices and emailed Home Sleep Test paperwork.
- Uploaded and reviewed results to confirm sufficient sleep data; contacted patients for retests if necessary.
- Created and updated sales orders upon completion of sleep studies; coordinated with billing department.
- Uploaded finalized sleep studies, sent results with pre-filled PAP therapy orders, and notified patients and referring providers.
- Answered multi-line phones, relaying messages accurately to appropriate departments.
- Assist with Pap therapy patients with resupply orders
Patient Liaison
Men's T Clinic
Pasadena, TX
10.2019 - 05.2020
- Checked in and out patients, collecting copays and outstanding balances.
- Verified benefits for office visits and procedures performed in office.
- Scheduled new patient appointments and follow-up visits efficiently.
- Entered patient demographics and created charts in EMR system.
- Scanned and routed documents into patient charts for accurate records.
- Balanced cash drawer daily to ensure financial accuracy.
- Conducted weekly bank deposits and managed mail pickups.
- Maintained cleanliness of lobby area to enhance patient experience.
Administrative Assistant
Fondren Orthopedic Group
Webster, TX
11.2018 - 10.2019
- Directed customer communications to ensure timely resolution of inquiries, enhancing satisfaction levels.
- Assisted in managing multi-line phone systems and directing messages to relevant departments.
- Facilitated patient check-in and check-out processes while collecting payments for visits and surgeries.
- Scanned demographic information into patient charts, including driver’s licenses and insurance cards.
- Printed and attached necessary patient demographics and forms to medical records.
- Scheduled new patient appointments and coordinated follow-up visits effectively.
- Verified benefits for office visits and procedures, securing pre-authorizations as needed.
- Translated medical information for Spanish-speaking patients, ensuring clear communication.
Receptionist/Insurance Verifier
JMG-Dr. Paul Young, MD
Baytown, TX
07.2017 - 07.2018
- Answered multi-line phones and directed messages to appropriate departments.
- Assisted with patient check-ins and collections for visits and outstanding balances.
- Verified insurance coverage for office visits and obtained pre-authorizations.
- Retrieved patient charts for scheduled appointments on the day of service.
- Scheduled patient appointments efficiently to optimize clinic flow.
- Sorted incoming faxes for timely processing.
- Provided translation services for Spanish-speaking patients as needed.
Patient Support Service Specialist
Central Carolina Surgery, PA
Greensboro, NC
08.2016 - 12.2016
- Check in/out patients, collect copay and any outstanding balances
- Scan documents into patient charts and file documents in patient charts
- Schedule follow up appointments
- Balance drawer daily
- Translate for Spanish speaking patients when needed
Patient Access Specialist
Digestive Health Specialist
Winston-Salem, NC
06.2016 - 08.2016
- Check in/out patients, and collect copays and outstanding balances
- Scan documents into patient charts, file documents in patient charts
- Schedule follow up appointments
- Schedule procedures, and radiology procedures
- Translate for Spanish speaking patients when needed
Front Desk Clerk/Medical Assistant
Family Tree Health Clinic
League City, TX
08.2014 - 05.2016
- Answer multi line phone lines
- Schedule new patient and follow up appointments
- Verify insurance and obtain Pre-Authorizations
- Scan documents in patient's chart
- Sort thru faxes
- Interpret for bilingual patients when needed
- Assist in check in/check out patients, collect copays and outstanding balances
- Assist in rooming patients, taking vitals
- Turn rooms over
- Call patient with results
- Fax prescriptions
Education
High School Diploma -
Pasadena High School
Pasadena, TX05-2002
Some College (No Degree) - Associate Of Science
San Jacinto College
Pasadena, TXSkills
- Phone communication management
- Email follow-up
- Chat support
- Order coordination
- Task accuracy
- Cross-team collaboration
- Performance monitoring
- Insurance verification
- Pre-authorization processing
- Patient scheduling
- Multi-line phone handling
- Customer service
- Bilingual communication
- Quality assurance
- Service level maintenance
- Independent workflow management
- Internet compliance
- HIPAA adherence
- Customer excellence
- Multitasking and account management
- Attention to detail
- Results reporting
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Sleep Scheduler
Heartstrong Sleep Center
05.2021 - Current
Patient Liaison
Men's T Clinic
10.2019 - 05.2020
Administrative Assistant
Fondren Orthopedic Group
11.2018 - 10.2019
Receptionist/Insurance Verifier
JMG-Dr. Paul Young, MD
07.2017 - 07.2018
Patient Support Service Specialist
Central Carolina Surgery, PA
08.2016 - 12.2016
Patient Access Specialist
Digestive Health Specialist
06.2016 - 08.2016
Front Desk Clerk/Medical Assistant
Family Tree Health Clinic
08.2014 - 05.2016
High School Diploma -
Pasadena High School
Some College (No Degree) - Associate Of Science
San Jacinto College
Similar Profiles
Adriana PennockAdriana Pennock
Intake Specialist at Heartstrong Sleep CenterIntake Specialist at Heartstrong Sleep Center
Leangie ReyesLeangie Reyes
Operations Manager at Heartstrong Sleep Management GroupOperations Manager at Heartstrong Sleep Management Group
Adiba NanrayAdiba Nanray
Billing Manager at Sleep Center of NevadaBilling Manager at Sleep Center of Nevada
Shea HushionShea Hushion
Lifeguard at The Woodlands TownshipLifeguard at The Woodlands Township
Charlie ScottCharlie Scott
Regional Sales Manager at Dynamic Drilling Fluids, LLCRegional Sales Manager at Dynamic Drilling Fluids, LLC