Elizabeth Henry
Dallas,GA
Summary
Proactive Store Associate specializing in inventory management, customer service, and sales operations. Leverage strong communication and teamwork skills to enhance shopping experiences and optimize store efficiency. Recognized for contributions to store success and adept at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Store Associate
21 Vape & CBD
Dallas, GA
09.2024 - 04.2026
- Maintained a clean and organized store environment for optimal customer experience.
- Managed inventory levels and restocked shelves promptly as needed.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on product usage and safety guidelines effectively.
- Assisted customers in selecting products that meet their needs.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Performed daily opening and closing procedures for store operation.
Service Desk Representative
Target
Hiram, GA
09.2022 - 08.2024
- Resolved customer inquiries, enhancing satisfaction through effective communication and problem-solving.
- Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Monitored service desk operations, ensuring timely responses to customer requests and maintaining service quality.
- Routed, tracked, and managed client service desk tickets from inception to close, documenting issues and outcomes.
- Utilized point-of-sale systems to process transactions efficiently, handling cash, credit and debit transactions accurately.
- Collaborated with team members to maintain a positive shopping environment for guests.
Service Desk Supervisor
The Home Depot
Powder Springs, Georgia
02.2015 - 11.2021
- Supervised answering a multi-line phone system, responding to inquiries, and transferring calls to appropriate departments and personnel.
- Created weekly employee work schedules for 12 team members, ensuring that all shifts were covered.
- Trained in all departments to ensure effective backup for customer-facing teams.
- Greeted over 100 daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
- Ensured financial accuracy through collection of deposits, fees, and payments.
- Organized services to support incoming special events and planned coverage needs.
- Kept track of files, records, and tickets by creating efficient and well organized filing systems.
- Managed operations of community workshops, including do-it-herself, do-it-yourself, and kids' workshops.
- Elected as the store's InFocus (safety) Team Captain, ensuring safety compliance to state and federal laws, and company policy.
911 Dispatcher
Paulding County Board of Commissioners
Dallas, GA
03.2008 - 06.2013
- Received emergency calls and assessed situations for appropriate response.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Coordinated with law enforcement and emergency services to dispatch assistance.
- Provided critical information to first responders during high-pressure situations.
- Monitored multiple radio channels for real-time updates and communication.
- Simultaneously used multiple computer systems including: CAD, GIS, CodeRED, EMD, and NCIC/GCIC databases
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Implemented protocols for handling diverse emergency scenarios effectively.
- Trained new dispatchers on procedures, systems, and communication techniques.
- Stayed up to date on rapidly changing technology in order to provide outstanding support, develop proactive issue resolutions, and share the benefits of new technologies
- Participated in drills designed to test emergency preparedness procedures; documented results for review.
- Participated in drills designed to test emergency preparedness procedures; documented results for review.
Education
East Paulding High School
Dallas, GASkills
- Point-of-sale operation
- Customer service
- Inventory management
- Store layout design
- Safety compliance
- Administrative
- Cross-department sales
- Problem solving
- Conflict resolution
- Active listening techniques
Languages
ASL
Limited
Timeline
Store Associate
21 Vape & CBD
09.2024 - 04.2026
Service Desk Representative
Target
09.2022 - 08.2024
Service Desk Supervisor
The Home Depot
02.2015 - 11.2021
911 Dispatcher
Paulding County Board of Commissioners
03.2008 - 06.2013
East Paulding High School