Eric Larkin
Ocala,FL
Summary
Results-driven professional with expertise in conflict management and staff training. Delivers top-tier customer service while ensuring safety compliance and operational efficiency. Excels in fast-paced environments, adeptly managing multiple tasks and adapting to last-minute changes. Committed to creating positive customer experiences and consistently demonstrating high-quality work under pressure.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Store Associate
Speedway Gas Station
Lancaster, Ohio
03.2026 - 08.2026
- Facilitated customer purchases and inquiries in high-traffic gas station environment.
- Operated cash register, ensuring accurate and efficient transaction processing.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Collaborated with team members to provide exceptional customer service.
- Resolved customer complaints professionally, ensuring satisfaction with outcomes.
- Facilitated positive customer interactions through effective service skills.
- Organized displays and stocked shelves to enhance product accessibility for customers.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Followed safety procedures to maintain a secure environment for customers and staff.
Crew Member
McDonald's Restaurant
Lancaster, OH
03.2024 - 08.2026
- Assisted customers with orders, fostering a positive dining experience.
- Handled cash register transactions accurately, enhancing customer satisfaction through friendly service.
- Maintained cleanliness of work areas and dining spaces throughout shifts.
- Operated kitchen equipment safely during peak hours, contributing to efficient service.
- Collaborated with team members to ensure seamless service flow during busy periods.
- Ensured compliance with safety and quality standards in food preparation.
- Stocked supplies and ingredients to support kitchen operations effectively.
- Packaged menu items for immediate service, ensuring prompt guest satisfaction.
Forklift Operator
Honeywell Intelligrated
Columbus, Ohio
01.2019 - 01.2024
- Operated forklifts to transport materials within facility efficiently.
- Loaded and unloaded products from trucks and storage areas to ensure timely processing.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Conducted routine inspections to ensure forklift safety and functionality.
- Followed safety protocols while handling hazardous materials during operations.
- Assisted in training new operators on equipment usage and safety standards.
- Collaborated with team members to organize warehouse layout, enhancing workflow efficiency.
- Maintained accurate inventory records through systematic tracking to support inventory management.
- Transported material to correct locations and documented inventory changes.
- Communicated effectively with supervisors regarding equipment maintenance needs.
Assistant Manager
Lutheran Social Services of Ohio
Lancaster, Ohio
08.2014 - 12.2018
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented quality assurance measures to uphold service standards and compliance.
- Ensured compliance with safety regulations and company policies.
- Assisted in training new employees on organizational policies and procedures.
- Supported program development by researching community needs and resources.
- Organized community outreach events to promote awareness of available services.
Lieutenant
Ohio Health Police Agency
Columbus, Ohio
08.1995 - 08.2014
- Supervised daily operations of law enforcement personnel and support staff.
- Conducted training sessions for new officers on protocols and safety procedures.
- Coordinated responses to emergency situations within healthcare facilities.
- Managed security assessments for hospital premises and sensitive areas.
- Collaborated with local law enforcement agencies on crime prevention strategies.
- Enforced regulations and policies to maintain a safe environment for patients and staff.
- Led incident investigations, documenting findings for review and action plans.
- Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
- Responded to fire and emergencies alarms and evaluated emergency to direct company operations.
- Oversaw station efforts to continuously deliver timely and quality responses in areas of fire, medical and public safety administration.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Assessed customer needs quickly during interactions.
Education
Associate of Applied Science - Police Science
Hocking College
Nelsonville, OH05-1995
High School Diploma -
Lancaster High School
Lancaster, OH05-1990
Skills
- Customer service
- Cash register operation
- Point-of-sale operation
- Cash management accuracy
- Customer engagement
- Team collaboration
- Conflict management
- Safety procedures
- Safety compliance
- Staff training
- Team leadership
- Effective communication
Certification
- Forklift Certified
Accomplishments
- Customer Service Award
- Perfect Attendance Awards
Timeline
Store Associate
Speedway Gas Station
03.2026 - 08.2026
Crew Member
McDonald's Restaurant
03.2024 - 08.2026
Forklift Operator
Honeywell Intelligrated
01.2019 - 01.2024
Assistant Manager
Lutheran Social Services of Ohio
08.2014 - 12.2018
Lieutenant
Ohio Health Police Agency
08.1995 - 08.2014
Associate of Applied Science - Police Science
Hocking College
High School Diploma -
Lancaster High School