Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Hentges

Saint Cloud,MN

Summary

Knowledgeable Shift Manager at Noodles & Company, with a proven track record in customer service and conflict resolution. Expert in training and mentoring teams to enhance performance and ensure compliance with health regulations. Successfully resolved customer complaints, fostering a positive dining experience, and driving team collaboration during peak periods.

Overview

7
7
years of professional experience

Work History

Shift Manager

Noodles & Company
St. Cloud, MN
09.2022 - Current
  • Trained and mentored team members on company standards and procedures.
  • Resolved customer complaints and ensured a positive dining experience.
  • Enforced health and safety regulations to maintain a safe environment.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.

Hostess

Keys Cafe
Forest Lake, MN
09.2019 - 06.2024
  • Greeted and welcomed guests to establish a friendly dining atmosphere.
  • Communicated effectively with kitchen staff regarding guest orders and preferences.
  • Handled guest inquiries and provided information about menu items.
  • Collaborated with team members to ensure smooth service during busy shifts.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Camp Counselor

Girl Scouts of America Minnesota
Forest Lake, MN
07.2018 - 07.2021
  • Supervised campers during activities, ensuring safety and engagement.
  • Organized and led group activities, fostering teamwork and collaboration.
  • Facilitated skill-building workshops, promoting personal development among campers.
  • Communicated effectively with parents about camper progress and activities.
  • Monitored camper behavior, addressing conflicts and maintaining a positive environment.

Education

Bachelor of Arts - Psychology And Marketing

St Cloud State University
Saint Cloud, MN
12-2026

High School Diploma -

Forest Lake Area High School
Forest Lake
06-2021

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Team building
  • Employee training
  • Mentoring and coaching

Timeline

Shift Manager

Noodles & Company
09.2022 - Current

Hostess

Keys Cafe
09.2019 - 06.2024

Camp Counselor

Girl Scouts of America Minnesota
07.2018 - 07.2021

Bachelor of Arts - Psychology And Marketing

St Cloud State University

High School Diploma -

Forest Lake Area High School

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