Elizabeth Hernandez
Orlando,Florida
Summary
Dedicated Customer-oriented Agent with considerable experience in airline and hospitality customer service. Hardworking and able to adapt at working in stressful situations with little to no supervision. Great relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
19
19
years of professional experience
Work History
Passenger Service Agent
Dnata Airport Services
Orlando
06.2023 - Current
- Assist passengers at gate counters with check-in and boarding processes
- Assist with arrivals, departures and customs
- Maintained up-to-date knowledge of airline policies , FSI systems and airport procedures to provide and deliver too quality customer service
Passenger Service Agent
Swissport USA
Orlando, Florida
03.2020 - 03.2023
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Guest Service Agent
Spirit Airlines
Orlando, Florida
01.2020 - 03.2023
- Issue boarding passes and reschedule passengers affected by flight
- Manage gate operations and flight close-outs
- Organize the safe loading and unloading
- Providing check-in assistance and reservations
- Should the need to arise, she/he is required to help the passenger in rebooking of itineraries and boarding passes for passengers
- Oversaw ticketing, gate and ramp services.
- Educated passengers on safety procedures
Ticket Agent
Menzies Aviation
Orlando, Florida
01.2018 - 01.2020
- Deal with passenger enquiries about flight departures and arrivals
- Prepare flight plans,takeoff and landing weights, weather reports
- Checking passengers as well as assisting with boarding passes
- Researched and resolved customer ticketing issues to promote satisfaction.
Office Manager
St. Vincent De Paula Catholic Church
Orlando, Florida
01.2005 - 01.2018
- Coordinate need based services for clients
- Organize donations and maintain inventory lists
- Submit invoices for purchase orders
- Managed a department of 10 individuals.
- Responsible for processing payments in the accounts payable.
Education
Hospitality Business Management
Orange Technical College
Travel & Tourism
Kingsborough Community College
Skills
- Pre/Post Flight Checks Reservation processing certified
- Aircraft Cabin Securities Google Docs, Outlook
- Airline software / Parse & Saber Microsoft Office, Excel
- 600 hour hospitality program completer Power Point, Quick Books
- Hotel property management systems Front Desk Receptionist Certificate
- Inventory Management Recruitment Receptionist
- P>Training development aptitude
Languages
English
Spanish
Timeline
Passenger Service Agent
Dnata Airport Services
06.2023 - Current
Passenger Service Agent
Swissport USA
03.2020 - 03.2023
Guest Service Agent
Spirit Airlines
01.2020 - 03.2023
Ticket Agent
Menzies Aviation
01.2018 - 01.2020
Office Manager
St. Vincent De Paula Catholic Church
01.2005 - 01.2018
Hospitality Business Management
Orange Technical College
Travel & Tourism
Kingsborough Community College