Summary
Work History
Overview
Education
Skills
Languages
Education and Training
Timeline
Generic

Elizabeth Hernandez

Oceanside,CA

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Work History

Leasing Consultant

Sunrise Management
12.2023 - Current
  • Assisted in processing rental applications and supporting tenant screenings.
  • Coordinated property showings, enhancing prospective tenant engagement.
  • Managed lease documentation, ensuring compliance with company policies.
  • Supported marketing efforts through online listings and social media outreach.
  • Responded to tenant inquiries, fostering positive resident relationships.
  • Collaborated with maintenance teams to address tenant requests efficiently.
  • Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
  • Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.

Medicine Technician

Somerford place
01.2016 - 06.2020
  • Performed pharmacy inventory management, including ordering, receiving and stocking medications.
  • Monitored medication expiration dates and removed outdated items from shelves.
  • Prepared patient-specific medications according to physician orders and protocols.
  • Maintained records of controlled substances per state regulations and DEA requirements.
  • Assisted with the training of new staff on departmental policies, procedures, and standards.
  • Communicated with physicians regarding drug interactions, contraindications, dosages and allergies.
  • Ensured compliance with federal laws governing narcotics storage, record keeping practices.
  • Conducted quality assurance checks on all dispensed medications prior to release to patients.
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Receptionist

Covered Collision Center
08.2015 - 12.2015
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Served as company concierge to employees requiring assistance help with travel arrangements.

Marketing Associate

Payday Money Centers
02.2008 - 08.2015
  • Processed customer deposits, withdrawals and loan payments accurately.
  • Provided excellent customer service by responding to inquiries promptly and courteously.
  • Balanced cash drawer daily and maintained accurate transaction records.
  • Performed basic teller functions such as cashing checks, issuing money orders and processing travelers' checks.
  • Identified opportunities to cross-sell bank products and services to customers.
  • Verified customer identification for all transactions in compliance with Bank Secrecy Act regulations.
  • Resolved customer complaints quickly and effectively while maintaining professional demeanor at all times.
  • Adhered to bank policies and procedures regarding teller operations including security measures related to cash handling.
  • Prepared daily report of all transactions for management review.
  • Maintained a clean work environment throughout the day.
  • Answered phone calls from customers seeking assistance or information about bank products or services.
  • Processed wire transfers according to established guidelines and procedures.
  • Handled large volume of cash transactions efficiently within specified time limits.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
  • Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
  • Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
  • Investigated credit reports for any inaccuracies or fraudulent activity; reported findings to relevant authorities when appropriate.

Overview

18
18
years of professional experience

Education

GED -

Oceanshores
Oceanside
06-2005

Skills

Customer Service

Cash Handling

Financial Reporting

Bookkeeping

Office Management

Billing Inquiries

Scheduling

Inventory Management

Database Administration

Records Updating

HIPAA Compliance

Feeding Assistance

Electronic Charting

Supply Restocking

Wound Care

Languages

English
Professional
Spanish
Professional

Education and Training

other

Timeline

Leasing Consultant

Sunrise Management
12.2023 - Current

Medicine Technician

Somerford place
01.2016 - 06.2020

Receptionist

Covered Collision Center
08.2015 - 12.2015

Marketing Associate

Payday Money Centers
02.2008 - 08.2015

GED -

Oceanshores

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