ELIZABETH HERRIN-PHELPS
Sachse,TX
Summary
Proven customer service expert with a strong focus on resolution and satisfaction. Skilled in conflict resolution, effective communication, and problem-solving. A collaborative team player, adaptable to change, and committed to delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Marketing Associate
Buzz RX
09.2024 - Current
- Provide exceptional customer service, resolve issues promptly and ensure long-term client retention.
- Develop customize sales pitches tailored to individual client needs, enhancing sales.
- Expand client base through effective networking and relationship-building strategies.
Personal Tutor and Life Coach
Coaching NTX/Club-Z In-Home Tutoring Services
11.2020 - Current
- Create and delivere tailored weekly tutoring sessions via Zoom and in person based on the client’s age, grade, and skill set
- Responsible for customer service, billing, marketing, and managing client expectations
- Specializing in Math, English, Science, Writing, Spelling, Effective Communication, Time Management and Study Skills
College Registrar/Massage Therapy Instructor
Cortiva Institute
01.2015 - 01.2019
- Led and supervised a support team to ensure consistent performance and adherence to institutional standards
- Provided exceptional customer service during peak periods, efficiently managing high-volume workloads
- Contributed to accreditation maintenance through regular audits and record-keeping
- Maintained accurate student records and managed instructor schedules
- Certified Instructor: Anatomy, Physiology, Pathology, First Aid, CPR, Business practices, and Massage Modalities
- Created and lead study groups to help struggling students pass MBLEX
Education
Licensed Massage Therapist -
Aspen School of Massage
Richardson, TXMaster’s Degree - Social Work
University of Texas At Arlington
Arlington, TXBachelor’s Degree - Science
University of North Texas
Denton, TXSkills
- Microsoft Office
- Google Work Place
- Zoom
- Office organization
- Schedule keeping
- Career guidance
- Customer service
- Documentation
- Data entry
- Scheduling
- Multitasking
- Reliability
- Creative thinking
- Team building
Timeline
Marketing Associate
Buzz RX
09.2024 - Current
Personal Tutor and Life Coach
Coaching NTX/Club-Z In-Home Tutoring Services
11.2020 - Current
College Registrar/Massage Therapy Instructor
Cortiva Institute
01.2015 - 01.2019
Licensed Massage Therapist -
Aspen School of Massage
Master’s Degree - Social Work
University of Texas At Arlington
Bachelor’s Degree - Science
University of North Texas
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