Elizabeth Hickman
Downers Grove
Summary
Experienced in delivering exceptional customer service, skilled technician adept at troubleshooting and problem-solving both in-person and remotely. Proficient in managing help desk tickets and documenting technical issues, committed to providing efficient and effective solutions. Currently pursuing certification in Information Technology with a focus on cybersecurity, dedicated to enhancing knowledge and understanding of safeguarding information in the digital realm.
Overview
10
10
years of professional experience
Work History
CSA- Intake Specialist
Medspeed
11.2021 - Current
- Facilitated numerous client calls to organize business pickup and drop-off services.
- Retrieved prompt order times, ensuring timely follow-ups with customers on delays.
Tech Support Specialist
Insight global – Temp Agency for Dyson
09.2018 - 03.2020
- Conducted machine diagnostics and repairs through phone consultations and live chat interactions.
- Guided clients through equipment installation and warranty registration.
- Enhanced revenue through strategic upselling efforts.
- Managed resolution of flagged credit card discrepancies.
- Achieved recognition as a top sales performer with a 2% increase in business sales.
Traveling Secretary
Fresenius
11.2017 - 06.2018
- Facilitated smooth patient check-in processes at various appointment sites throughout the day.
- Scheduled follow-up appointments efficiently.
- Resolved insurance and billing inquiries efficiently.
- Administer medications to individuals.
Deli Clerk
Jewels Osco
05.2015 - 01.2017
Education
Associate In Electronics Engineering Technology - Cyber Security
DeVry University
Naperville, ILCertificate - Information Technology
DeVry University
Naperville, IL01.2024
Diploma - undefined
Westmont High School
01.2008
Skills
- Microsoft Office, Programming, Logistics, SAP, ERP systems, Multiline phone systems, Analytical skills, Live chat, CRM software, Scheduling, Customer Service experience, Problem solving, Communication skills in written and verbal, International Customer Service, Upselling
Timeline
CSA- Intake Specialist
Medspeed
11.2021 - Current
Tech Support Specialist
Insight global – Temp Agency for Dyson
09.2018 - 03.2020
Traveling Secretary
Fresenius
11.2017 - 06.2018
Deli Clerk
Jewels Osco
05.2015 - 01.2017
Diploma - undefined
Westmont High School
Associate In Electronics Engineering Technology - Cyber Security
DeVry University
Certificate - Information Technology
DeVry University
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