Elizabeth Hobgood
Raleigh,,NC
Summary
Results driven community manager with experience in low to mid-rise properties, specializing in occupancy growth, resident retention, and KPI driven leasing strategies. Skilled in team recruitment, leadership, collaboration, and building strong resident and vendor relationships to drive property performance.
Overview
2027
2027
years of professional experience
Work History
Community Manager
Mid-America Apartments
2024 - Current
- Oversaw lease-driven events, outreach initiatives, and community partnerships to support prospect traffic and community engagement at a stabilized property.
- Recruited, trained and supervised leasing staff to reach weekly leasing benchmarks.
- Led a property team to increase and sustain > 96% occupancy per quarter while maintaining 60%+ resident renewal rates through high-impact pre-leasing strategies, proactive resident engagement, and service-driven community management for 3 consecutive years.
- Reduced property delinquency by 50% within 12 months driving financial stability and maintaining quarterly operating budgets at or below target, improving overall GOI performance.
- Evaluated vendor performance and service contracts regularly, negotiating favorable rates while ensuring consistent property upkeep and adherence to budgetary guidelines.
- Continuously reviewed property goal and performance metrics, leveraging data insights to refine strategies and support overall organizational objectives.
- Built and maintained an engaging, service driven team culture by implementing team collaboration initiatives, continuous learning, and performance coaching that supported both individual growth and overall property success.
Assistant Community Manager
Mid-America Apartments
2022 - 2024
- Successfully assisted in leading a property team to surpass leasing targets through innovative community engagement strategies.
- Managed property financials and resident accounts while optimizing collections and overall financial performance, supporting the community's gross operating income targets.
- Implemented cost-control measures cutting operational expenses and improving resident satisfaction without compromising quality of service.
- Adhered to rent collection processes, reducing delinquency rates and increasing cash flow.
- Provided regional property support as needed.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by effectively communicating and building positive relationships with tenants.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements in accordance to state law.
- Maintained accurate records of all transactions and statements of deposit accounting.
- Assisted in the management of annual budgets, monitoring expenses to ensure financial goals were met.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
Leasing Consultant
Mid-America Apartments
2021 - 2022
- Responded to property inquiries and oversaw scheduled appointments for property showings.
- Inspected units before and after new tenant move-ins to schedule maintenance, appropriate vendors and other services.
- Collected monthly rent payments and other fees, while properly recording and processing money.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective residents with lease file documentation and other logistics to facilitate smooth move-in processes.
- Performed leasing and operations of multiple properties within regional area.
- Collaborated with colleagues in the planning of community events and special gatherings.
Clinical Technologist
UNC Health Care
2017 - 2021
- Provide direct and indirect patient care within multiple units of the hospital focusing in Emergent/Trauma, Post-Operative, and Pediatrics.
- Manages care for admitted patients through discharge.
- Monitors routine vitals and promptly reports abnormalities to necessary persons.
- Schedule patient admissions and discharges.
- Collect and analyze bodily samples and deliver specimens to lab.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Demonstrate knowledge and compliance with hospital and state policies and protocols.
- Assists team members in implementing plan of care, prep for operative procedures carrying out orders directed from team physicians.
Certified Nursing Assistant
Wisdom Healthcare
2016 - 2017
- Work closely with patients routinely assisting with activities of daily living.
- Maintain accurate records of patient care, condition, progress and concerns.
- Monitor vital signs, such as blood pressure and pulse.
- Assist patients with bathing, oral hygiene, grooming, feeding and elimination.
- Help patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintain a clean, healthy and safe environment.
- Assist with patient transfer and ambulation.
- Documents objective data and routine aspects of patient care.
- Report any unusual circumstances in the patients’ condition or environment.
Level 4 Offline
AW North Carolina
08.2011 - 07.2016
- Performed a leadership role in aligning and driving product manufacturing.
- Partnered with functional organizations to ensure new process introductions were consistent with product performance and quality.
- Tested products or subassemblies for functionality and quality.
- Coordinated and supervised individual and team performance.
- Maintained communication between shift team leads.
- Enhanced system performance by troubleshooting and resolving complex technical issues.
- Mentored new hires as they integrated into team workflows; providing guidance and support to facilitate their success.
- Performed preventative maintenance to maintain optimal productivity.
- Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
- Conducted department team meetings, oversaw continued education training for team members and delivered constructive disciplinary actions, as needed.
- Organized work to meet demanding production goals.
Education
High School Diploma -
J.F. Webb High School
North CarolinaSkills
- Team Recruitment and Leadership
- Data-Driven Decision Making and KPI Tracking
- Occupancy Growth Leasing Strategies and Resident Retention
- Yardi CRM, Funnel, Microsoft Applications, RentCafe Proficiency
- Multidisciplinary Team Collaboration
- Vendor Management & Budget Oversight
- Fair Housing Regulations
- Relationship and Rapport Building
Accomplishments
- STAR Sales Award received 3-years consecutively by securing 80+ leases annually, exceeding quotas by 10%.
- LEAD Program Completion
- APM Quarterly Star Performance Award
Timeline
Level 4 Offline
AW North Carolina
08.2011 - 07.2016
Community Manager
Mid-America Apartments
2024 - Current
Assistant Community Manager
Mid-America Apartments
2022 - 2024
Leasing Consultant
Mid-America Apartments
2021 - 2022
Clinical Technologist
UNC Health Care
2017 - 2021
Certified Nursing Assistant
Wisdom Healthcare
2016 - 2017
High School Diploma -
J.F. Webb High School