Elizabeth Holland
Fargo,ND
Summary
Detail-oriented customer support professional with strong organizational and time-management skills and a proven track record of resolving complex inquiries. Known for adapting quickly to changing demands and delivering excellent service across multiple channels. Experienced working independently while maintaining high satisfaction through accurate documentation, problem-solving, and efficient follow-through.
Overview
12
12
years of professional experience
Work History
Independent Contractor
Uber
Fargo, ND
09.2022 - Current
- Delivered exceptional customer service to enhance rider experience and satisfaction.
- Navigated multiple routes efficiently to optimize travel time and reduce delays.
- Adapted quickly to changing traffic patterns and weather conditions for safe driving.
- Utilized Uber app features to track rides, manage schedules, and communicate effectively with riders.
- Maintained clean, orderly vehicle standards and managed rider-related issues calmly to keep trips efficient and professional
Customer Service Representative
Bell Bank
Fargo, ND
02.2023 - 01.2026
- Assisted with onboarding and training new employees on customer service standards, call workflows, and policy adherence.
- Built strong working knowledge of banking products and digital tools to guide customers through account-related questions and self-service features.
- Followed strict privacy, security, and identity-verification procedures while handling confidential financial and personal information.
- De-escalated customer concerns and resolved account access or transaction-related issues through clear documentation and coordination with internal departments.
- Managed an average of 1,400+ customer calls per month while maintaining accuracy, professionalism, and compliance with banking regulations.
Data Entry Specialist
Sente Venture LLC
Fargo, ND
10.2021 - 09.2022
- Accurately entered and verified confidential data while following established procedures.
- Maintained focus and precision while completing repetitive, detail-oriented tasks.
- Organized and maintained digital files to support quick retrieval and consistent recordkeeping across ongoing projects.
- Streamlined data entry processes to improve accuracy and efficiency across multiple projects.
- Managed large volumes of data using advanced spreadsheet functions and database systems.
Customer Service Representative
Bell Bank
Fargo, ND
03.2021 - 10.2021
- Delivered frontline customer service in a regulated financial environment, including support during high-traffic periods.
- Followed identity verification, transaction processing, and documentation procedures to ensure accuracy and compliance.
- Handled 40–57 customer calls per day in a high-volume setting while maintaining consistent, high-quality service.
- Documented customer interactions and actions thoroughly to support continuity, accuracy, and proper follow-through.
- Streamlined processes for resolving account discrepancies, improving resolution times.
Liquor Store Clerk
Royal Liquors
Fargo, ND
01.2021 - 03.2021
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selections, providing recommendations based on preferences.
- Maintained cleanliness and organization of store displays to enhance shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
Data Entry Specialist
PW Enterprise
Fargo, ND
07.2014 - 12.2020
- Completed high-volume data entry tasks independently with minimal supervision
- Verified accuracy and corrected discrepancies to maintain data integrity
- Met daily productivity and quality expectations consistently
- Sustained consistent speed and accuracy using 10-key entry while meeting daily production expectations.
- Monitored database updates and verified for correctness
Education
High School Diploma -
Our Lady of Victory
Post Falls, ID01-2012
Skills
- Strengthening client connections
- Time management
- Consistent deadline management
- Workplace safety adherence
- Detail-oriented approach
- Client support
- Effective problem resolution
- Problem-solving skills
- Strong organizational skills
- Adaptable learner
- Collaborative teamwork
- Skilled in digital tools and technologies
Timeline
Customer Service Representative
Bell Bank
02.2023 - 01.2026
Independent Contractor
Uber
09.2022 - Current
Data Entry Specialist
Sente Venture LLC
10.2021 - 09.2022
Customer Service Representative
Bell Bank
03.2021 - 10.2021
Liquor Store Clerk
Royal Liquors
01.2021 - 03.2021
Data Entry Specialist
PW Enterprise
07.2014 - 12.2020
High School Diploma -
Our Lady of Victory