ELIZABETH HORNBACK
Indianapolis
Summary
Extensive background in Medicare services with proven track record of enhancing patient satisfaction and streamlining claims processes. Demonstrated expertise in compliance and communication, ensuring smooth operations and effective team collaboration.
Overview
14
14
years of professional experience
Work History
Life and Health Insurance Medicare Specialist
Kirk Moyes and Associates LLC
02.2016 - Current
- Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards.
- Implemented preventative measures for potential fraud or abuse cases by diligently reviewing claim submissions for inconsistencies or red flags.
- Actively participated in cross-functional team meetings to discuss process improvements and share best practices within the organization.
- Improved patient satisfaction by effectively managing Medicare claims and resolving issues promptly.
- Enhanced overall customer experience with empathetic listening and clear communication during interactions.
New Home Sales Consultant
Century Complete Homes
04.2019 - 04.2020
- I was responsible for prospecting and building relationships with local Realtors
- Presentations and marketing to Realtors
- Meeting with buyers as needed
- I was an excellent communicator and problem solver
- I used my customer service skills to the best of my ability and had great attention to detail
- Was organized, motivated and dependable
- Used available technology to do my job effectively
- Met my own goals and the Companies goals
- Worked most weekends
Financial Representative
Western and Southern Insurance and Financial Group
05.2018 - 03.2019
- I was responsible for helping40 + clients find " Peace of Mind " with policies I recommended
- I generated over $200 thousand in Sales
Owner/Manager
21st Century Apps
06.2011 - 10.2017
- Developed, implemented and maintained Sales of Mobile Apps to restaurants, bars/nightclubs, small businesses, physicians and lawyers
- Sold over $60 thousand in sales
Education
Associate in Science - Psychology
IU School of Dentistry
Indianapolis, INSkills
- Marketing
- CRM Software
- Negotiation
- Salesforce
- Microsoft Outlook
- Sales Management
- Networking and relationship building
- Strong communication skills
- Medical terminology
Timeline
New Home Sales Consultant
Century Complete Homes
04.2019 - 04.2020
Financial Representative
Western and Southern Insurance and Financial Group
05.2018 - 03.2019
Life and Health Insurance Medicare Specialist
Kirk Moyes and Associates LLC
02.2016 - Current
Owner/Manager
21st Century Apps
06.2011 - 10.2017
Associate in Science - Psychology
IU School of Dentistry
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