Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elizabeth Johnson

Sacramento,California

Summary

Proven leader with extensive experience excelling in guest engagement, training and administrative oversight. Skilled in human resources management and fostering teamwork, demonstrated by enhancing productivity and service quality. Known for strong work ethic and complex problem-solving abilities, consistently delivering results beyond expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Cattlemens Restaurants Inc.
09.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously while providing attentive service and communication during high-volume periods.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Provided coaching and mentoring to employees.

Office Manager

Cattlemens Restaurants Inc.
06.2021 - 10.2023
  • Roles included bookkeeper and human resources/safety manager.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
  • Main trainer for company-wide bookkeepers and office managers.

Hostess

Cattlemens Restaurants Inc.
09.2016 - 09.2017
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, communicating with other staff members, greeting guests, and updating reservation logs simultaneously.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
  • Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
  • Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations.

Crew Member

SUBWAY®Restaurants
06.2015 - 10.2016
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Strengthened communication skills through regular interactions with others.

Education

Associate of Science - Pre-Health Occupations

Folsom Lake College
Folsom, CA
05.2025

High School Diploma -

Cordova High School
Rancho Cordova, CA
05.2015

Skills

  • Strong Work Ethic
  • Guest Engagement
  • Memory retention
  • Administrative Oversight
  • Training and coaching
  • Regulatory Compliance
  • Verbal and written communication
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Organization and Time Management
  • Data entry expertise
  • Privacy and confidentiality
  • Compassionate and Caring
  • Intercultural Communication

Certification

  • Basic Life Support (BLS) Certified

Timeline

Office Manager

Cattlemens Restaurants Inc.
06.2021 - 10.2023

Server

Cattlemens Restaurants Inc.
09.2017 - Current

Hostess

Cattlemens Restaurants Inc.
09.2016 - 09.2017

Crew Member

SUBWAY®Restaurants
06.2015 - 10.2016

Associate of Science - Pre-Health Occupations

Folsom Lake College

High School Diploma -

Cordova High School

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Elizabeth Johnson