Elizabeth Johnson
Huntington,IN
Summary
Dynamic professional with extensive experience in social services and patient management. Known for strong advocacy strategies and emotional intelligence, ensuring effective communication across interdisciplinary teams to improve resident quality of life. Successful at evaluating and planning for patient and facility risk while offering exceptional care to all residents. Excellent clinical skills with an in-depth understanding of compliance requirements and industry standards. Excellent verbal and written communication, multitasking and conflict resolution skills.
Overview
18
18
years of professional experience
Work History
Medical Care Manager
United Healthcare Group
Eden Prairie, Minnesota
12.2024 - Current
- Implemented best practices for improving patient care services.
- Educated clients on available resources for managing their conditions and improving overall wellness.
- Provided emotional support through compassionate listening techniques.
Associate Residential Director
Northeastern Center Inc
Kendallville, Indiana
07.2021 - 05.2022
- Supervised daily operations of residential programs ensuring compliance with standards.
- Coordinated staff schedules and facilitated communication among team members.
- Conducted regular assessments of resident needs to tailor support services.
- Developed training materials for staff on best practices in residential care.
- Collaborated with external agencies to enhance service delivery for residents.
- Led team meetings to discuss resident progress and address challenges effectively.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Developed policies and procedures for residential operations.
Community Court Liaison
Northeastern Center Inc
Kendallville, Indiana
09.2018 - 01.2022
- Coordinated court-related services between clients and legal professionals.
- Managed case documentation and ensured compliance with legal standards.
- Facilitated communication among clients, attorneys, and court personnel.
- Assisted clients in understanding legal processes and their rights.
- Scheduled appointments and maintained accurate case records.
- Provided support during court hearings to ensure procedural adherence.
- Prepared legal documents for filing in accordance with applicable laws and regulations.
- Monitored case progress and addressed any arising issues promptly.
- Drafted correspondence related to court matters and ensured timely delivery of such letters and documents.
- Maintained communication with court personnel regarding court proceedings and case updates.
- Reviewed transcripts from prior hearings or depositions as necessary for use at trial or hearing.
- Provided guidance on proper courtroom etiquette when interacting with members of the judiciary.
Social Services Director
Millers Merry Manor Nursing Home
Fort Wayne, Indiana
01.2018 - 09.2018
- Developed and implemented social service programs for residents' well-being.
- Coordinated care plans with interdisciplinary teams for holistic resident support.
- Oversaw compliance with state regulations and ethical standards in services provided.
- Facilitated training sessions for staff on resident advocacy and rights issues.
- Advocated for resources and support services to improve resident quality of life.
- Ensured compliance with all state regulations concerning social service programs.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Served as a liaison between clients, staff members, and external agencies.
Social Services Director
Byron Health Center
Fort Wayne, Indiana
11.2007 - 09.2017
- Developed and implemented social service programs for residents' well-being.
- Coordinated care plans with interdisciplinary teams for holistic resident support.
- Oversaw compliance with state regulations and ethical standards in services provided.
- Facilitated training sessions for staff on resident advocacy and rights issues.
- Collaborated with families to address concerns and enhance communication strategies.
- Advocated for resources and support services to improve resident quality of life.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Served as a liaison between clients, staff members, and external agencies.
- Participated in community events related to social services initiatives.
- Maintained records regarding client information, program progress.
- Developed and implemented a comprehensive strategic plan for the social services department.
- Organized trainings for employees on relevant topics such as case management techniques and best practices.
Education
Master of Science - Applied Psychology
Indiana Tech
Fort Wayne, IN05-2018
Bachelor of Science - Human Services
Indiana Institute of Technology
Fort Wayne, IN05-2016
Skills
- Patient care coordination
- Resource management
- Compliance auditing
- Care plan development
- Training material creation
- Case documentation
- Interdisciplinary collaboration
- Program implementation
- Advocacy strategies
- Conflict resolution
- Effective communication
- Emotional intelligence
- Active listening
- Team leadership
- Problem solving
- Quality improvement
- Care coordination
- Assessment skills
- Monitoring staff
- Patient education and counseling
- Patient care assessment
- Performance evaluation
- Analytical skills
- Professionalism
- Multitasking capacity
Timeline
Medical Care Manager
United Healthcare Group
12.2024 - Current
Associate Residential Director
Northeastern Center Inc
07.2021 - 05.2022
Community Court Liaison
Northeastern Center Inc
09.2018 - 01.2022
Social Services Director
Millers Merry Manor Nursing Home
01.2018 - 09.2018
Social Services Director
Byron Health Center
11.2007 - 09.2017
Master of Science - Applied Psychology
Indiana Tech
Bachelor of Science - Human Services
Indiana Institute of Technology