Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Elizabeth Jones

Orem

Summary

As a dynamic sales associate with a proven track record at Plato's Closet, I excel in customer service and relationship building. Adept at upselling and managing financial transactions, I consistently enhance customer experiences while collaborating effectively with team members. My strong communication skills and commitment to excellence drives success in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Sales Associate

Plato's Closet
Orem
08.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Upsold additional items based on customer interests and needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Researched topics related to the brand's industry to develop original content ideas.
  • Sourced relevant images, graphics, audio files, video clips for use in digital content.
  • Provided support during live events by creating real-time updates via social media outlets.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.

Ice Cream Server

Farr Better Ice Cream
Orem
05.2021 - 08.2023
  • Checked expiration dates on products to ensure freshness.
  • Prepared orders for customers by scooping ice cream into dishes or cones.
  • Delivered orders accurately to customers at their tables or counters in a timely manner.
  • Provided excellent customer service by responding promptly to customer inquiries and requests.
  • Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
  • Assisted in training new staff members on company policies and procedures.
  • Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
  • Restocked supplies of napkins, straws, spoons and other items as needed.
  • Provided excellent customer service through friendly interactions with guests.
  • Greeted customers and provided menu information.
  • Followed proper sanitation guidelines when handling food products.
  • Cleaned tables, chairs and dining areas after customer use.
  • Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
  • Processed customer complaints professionally while maintaining a friendly attitude towards them.
  • Performed opening duties such as setting up dining areas and preparing condiments.
  • Processed telephone orders, reviewing and verifying information for accuracy.
  • Managed POS register to complete customer transactions.
  • Operated cash register and handled financial transactions with accuracy.

Education

High School Diploma -

Mountain View High School
Orem, UT
05-2024

Some College (No Degree) - Exercise Science

Brigham Young University
Provo, UT

Skills

  • Customer service
  • Sales strategy
  • Team collaboration
  • Time management
  • Verbal/written communication
  • Customer needs assessment
  • Money handling
  • Store opening and closing
  • Friendly and outgoing
  • Cleaning techniques
  • Relationship building
  • Listening skills
  • Exceptional customer service

Affiliations

  • Runner
  • Piano Player
  • Hiker
  • Watercolor
  • Swimmer
  • Biker

References

References available upon request.

Timeline

Sales Associate

Plato's Closet
08.2024 - Current

Ice Cream Server

Farr Better Ice Cream
05.2021 - 08.2023

High School Diploma -

Mountain View High School

Some College (No Degree) - Exercise Science

Brigham Young University

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