Elizabeth Kearley

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

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• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

• Enhanced team productivity by implementing effective scheduling and task delegation strategies.
• Adapted to various challenges during evening shifts, such as staffing shortages or equipment malfunctions, swiftly addressing issues and minimizing disruptions in service.
• Reduced inventory discrepancies through diligent record-keeping, accurate ordering processes, and proactive communication with vendors.
• Increased customer satisfaction with timely resolution of complaints, consistent communication, and personalized service.