Summary
Work History
Education
Skills
Timeline
Generic

Elizabeth Kerns

Huntington,NY

Summary

Efficient billing professional with 16 years of experience in customer service. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Detail oriented and overall a people person.

Work History

Dental Insurance Coordinator

Dr. Paul Albora
2021.04 - Current
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Utilized various software programs to process customer payments.
  • Generated monthly billing and posting reports for management review.
  • Generated accounts payable reports for management review to aid in financial and business decision making.

Dental Receptionist/Dental Assistant

Dent Temp Agency
2012.01 - 2021.02
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Helped patients complete necessary medical forms and documentation.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Managed patient billing processes for timely, accurate payments.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.

Education

Bachelor of Arts - English

SUNY Stony Brook
Stony Brook, NY
05.2024

Associate of Science - Liberal Arts And Sciences

Nassau Community College
Garden City, NY
01.2022

Skills

  • Information Updates
  • Customer Inquiries
  • Dental Consultations
  • Quality Assurance
  • Finance Operations
  • Loss Minimization
  • Dental Procedures
  • Credit and Cash Transactions
  • Customer Satisfaction
  • Business Requirements
  • Microsoft Office
  • Insurance Terminology
  • Billing Software
  • A/P and A/R Expertise
  • Claims Preparation
  • Insurance Coverage Limits
  • Excellent Administrative Abilities
  • Accounts Payable and Accounts Receivable
  • QuickBooks Expertise

Timeline

Dental Insurance Coordinator

Dr. Paul Albora
2021.04 - Current

Dental Receptionist/Dental Assistant

Dent Temp Agency
2012.01 - 2021.02

Bachelor of Arts - English

SUNY Stony Brook

Associate of Science - Liberal Arts And Sciences

Nassau Community College

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Elizabeth Kerns