Elizabeth King
Tulsa,OK
Summary
Channels my energy and passion into exceeding all expectations. These expectations are not only the ones set by my superiors, but the high bars I set for myself. Engages with guests in order to best apply my knowledge and find the best solution for them.
Overview
4
4
years of professional experience
Work History
Part Time Teller
Oklahoma Central Credit Union
Tulsa, OK
03.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
Assistant Manager
Cinemark
Tulsa, OK
06.2021 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Epic Charter School
Tulsa05.2021
Skills
- Quality Standards
- Time Management
- Exceptional customer service
- Cash handling and management
- Transaction processing accuracy
- Goal-oriented focus
- Patience and empathy
- Cash drawer balancing
- Confidentiality and discretion
Timeline
Part Time Teller
Oklahoma Central Credit Union
03.2024 - Current
Assistant Manager
Cinemark
06.2021 - 03.2024
High School Diploma -
Epic Charter School