Kim Pappadopoulas
Sebastian,FL
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at Charter Oak Credit Union. Proven track record in enhancing team performance and streamlining operations, while ensuring compliance and accuracy. Adept at training staff and implementing strategies that drive member satisfaction and revenue growth.
Overview
38
38
years of professional experience
Work History
Part Time Teller
Seacoast Bank
Sebastian, FL
11.2022 - Current
- Process customer transactions efficiently and accurately.
- Assist customers with account inquiries and service requests.
- Learn and apply bank policies to ensure compliance.
- Maintain cash drawer accuracy through diligent tracking.
- Collaborate with team members to enhance customer service experience.
- Utilize banking software for transaction processing and record-keeping.
- Address customer concerns promptly to promote satisfaction and retention.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Head Teller-Work Leader
Charter Oak Credit Union
Waterford, CT
06.1988 - 06.2022
- Supervised daily cash operations, ensuring accuracy and compliance with federal regulations.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Implemented streamlined transaction processes, reducing wait times for members.
- Managed inventory of cash supplies, maintaining appropriate levels for efficient operations.
- Conducted regular audits of cash drawers, ensuring adherence to internal controls and accuracy.
- Developed training materials for teller staff, improving onboarding efficiency and knowledge retention.
- Collaborated with management on strategic initiatives to enhance branch performance and member satisfaction.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Mentored junior tellers, fostering professional development and growth within the team.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
- Processed applications for new accounts.
- Managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
Education
High School Diploma -
Ledyard Senior High School
Ledyard, CT06-1985
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Timeline
Part Time Teller
Seacoast Bank
11.2022 - Current
Head Teller-Work Leader
Charter Oak Credit Union
06.1988 - 06.2022
High School Diploma -
Ledyard Senior High School