Elizabeth J. Knox
Panama City,FL
Summary
Dedicated and dependable professional with experience in customer service, childcare, and healthcare support environments. Strong communication skills, scheduling experience, and the ability to work in fast-paced settings. Skilled in handling inbound and outbound customer interactions while maintaining professionalism and efficiency. Adaptable team player with strong organizational and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Peaden
Panama City, FL
03.2025 - Current
- Handle inbound and outbound customer service calls professionally and efficiently
- Schedule appointments and coordinate service calls for customers
- Provide knowledgeable support regarding HVAC, plumbing, and electrical services
- Maintain accurate customer information and scheduling records
- Assist customers with questions, concerns, and service-related inquiries
- Work collaboratively with team members to ensure smooth daily operations
- Demonstrate strong communication, multitasking, and problem-solving skills
Daycare Worker
Preschool Playhouse
Panama City, FL
03.2024 - 02.2025
- Supervised and cared for children in a safe and nurturing environment
- Assisted with daily educational and recreational activities
- Maintained classroom cleanliness and organization
- Communicated effectively with parents and staff regarding children’s progress and needs
- Supported children’s social and emotional development
Server / Waitress
Belly Full
Panama City, FL
02.2022 - 03.2024
- Provided excellent customer service in a fast-paced restaurant environment
- Took customer orders accurately and ensured timely food delivery
- Maintained cleanliness and organization of dining areas
- Assisted team members to ensure smooth daily operations
- Handled customer concerns professionally and efficiently
Skills
- Customer Experience Inbound & Outbound Calls
- Appointment Scheduling
- HVAC Knowledge, Plumbing Knowledge, Electrical Knowledge,
- Communication Skills
- Team Collaboration
- Time Management
- Organization
- Multitasking
- Dependability
- Critical thinking
- Problem resolution
- Call center operations
- Data entry
- Computer proficiency
- Microsoft Excel
- Call management
Timeline
Customer Service Representative
Peaden
03.2025 - Current
Daycare Worker
Preschool Playhouse
03.2024 - 02.2025
Server / Waitress
Belly Full
02.2022 - 03.2024