Elizabeth Landon
Manitowoc
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Special Education Paraprofessional
Lincoln High School
03.2024 - Current
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
- Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Oversaw class of students in absence of instructor.
Youth Development Specialist
Boys And Girls Club Of The Fox Valley
06.2022 - 03.2024
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Encouraged children to be understanding and patient with others.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Organized activities that enhanced children's physical, emotional and social well-being.
Guest Service Representative
Festival Foods
09.2017 - 12.2023
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Attendant
Manitowoc Family Aquatic Center
05.2021 - 08.2021
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to all customer inquiries thoroughly and professionally.
- Removed safety hazards, soiled items and trash from customer areas.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Provided information about current and future events at facility.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Prepped food items for later use to save staff time during busy hours.
- Used cash register to tender change and process cash and credit card payments.
Education
Bachelor of Arts - Psychology
University of Wisconsin - Green Bay
Green Bay, WI12.2023
High School Diploma -
Lincoln High School
Manitowoc, WI06.2019
Skills
- Safety awareness
- Group and individual instruction
- Dependable and Responsible
- Upbeat and Positive Personality
- Understanding Customer Needs
- Staff Supervision
- Cash Handling
- Problem Solving
Timeline
Special Education Paraprofessional
Lincoln High School
03.2024 - Current
Youth Development Specialist
Boys And Girls Club Of The Fox Valley
06.2022 - 03.2024
Attendant
Manitowoc Family Aquatic Center
05.2021 - 08.2021
Guest Service Representative
Festival Foods
09.2017 - 12.2023
Bachelor of Arts - Psychology
University of Wisconsin - Green Bay
High School Diploma -
Lincoln High School