Elizabeth Langer
Mansfield,OH
Summary
Hardworking individual with proven relationship-building and time management skills in fast-paced environments. Successful at handling large workloads with impeccable service skills. Strives to meet guest needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Server
Rancho Fiesta
Mansfield, OH
04.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
Customer Experience Coordinator
TjMaxx
Mansfield, Ohio
05.2022 - 05.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, returns, and refunds.
- Resolved customer complaints in a timely manner.
- Analyzed performance metrics to measure success of initiatives aimed at improving the customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Excelled in exceeding daily credit card application goals.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Trained employees.
- Developed and maintained positive relationships with customers.
Education
Bachelor of Science - Health Sciences
The Ohio State University
Mansfield, OH05-2027
Certification - Certified Medical Assistant Studies
Health Career Certs
Charlottesville, VA (online)06-2024
Skills
- Highly adaptable
- Professional
- Strong Work Ethic
- Works well in a diverse environment
- Personable
- Ability to follow guidelines
- Time management
- Attention to detail
- Safety and organization
- Communication
- Problem solving
Timeline
Server
Rancho Fiesta
04.2023 - Current
Customer Experience Coordinator
TjMaxx
05.2022 - 05.2023
Bachelor of Science - Health Sciences
The Ohio State University
Certification - Certified Medical Assistant Studies
Health Career Certs