Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Elizabeth Lanzafame

Irving,TX

Summary

Results-driven professional recognized for delivering exceptional quality in work. Demonstrates strong communication and collaboration skills, contributing to enhanced customer satisfaction and positive outcomes. Committed to continuous learning and professional growth within the industry.

Overview

26
26
years of professional experience

Work History

Benefits Reconciliation Specialist

OneSource Virtual
Dallas, Texas
10.2019 - 02.2024
  • Compiled data from various sources into one comprehensive report for streamlined access.
  • Reviewed carrier documents against Workday data for accuracy and completeness.
  • Optimized the reconciliation process by summarizing data.
  • Coordinated task schedules to meet project timelines.
  • Liaised directly with carriers to manage plan additions, terminations, and updates efficiently.
  • Maintained broad understanding of industry regulations.
  • Developed tailored billing templates to improve customer experience.
  • Streamlined procedures with Excels automated features to decrease accounting inaccuracies.
  • Assisted external auditors by addressing queries related to reconciliations.
  • Researched and resolved complex reconciliation issues in a timely manner.
  • Recognized by management for providing exceptional customer satisfaction levels through innovative problem-solving.

Claims / Billing Administrator

Higginbotham
Fort Worth, Texas
01.2016 - 06.2018
  • Administer client invoicing processes within Insperity and Benefits Section 125 Flex.
  • Managed regular billing cycles in alignment with set SLA schedules for efficient payment processing.
  • Tracked overdue balances and commenced recovery actions as required.
  • Created systematic approaches to enhance billing system procedures.
  • Managed and condensed financial information for streamlined QuickBooks processing.
  • Resolved client inquiries regarding payroll adjustments, enrollment processes, and termination procedures.
  • Reviewed EOB transactions for adherence to organizational guidelines.
  • Generated detailed quarterly financial statements for management review.
  • Processed customer invoices and bank statements ensuring accurate data entry into billing system.
  • Delivered outstanding service and attention during in-person interactions and phone calls.

Registration Coordinator

Methodist Mansfield Medical Center
01.2015 - 01.2016
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted in the daily operations of the registration and nursing staff, offering assistance as needed.
  • Conveyed policies and procedures to patients with empathy while maintaining confidentiality.
  • Performed regular facility inspections to identify hazards posed to staff and residents.
  • Kept abreast of updated policies and procedures, keeping compliance with guidelines relating to HIPAA, benefits administration, and general liability.

Business Analyst / Resiliency Analyst

JP Morgan Chase
01.2009 - 01.2013
  • Supervised Internal Controls with a team of 3 FTE
  • Prepared and presented weekly productivity and summary reports to management
  • Facilitated meetings with executive management and Commercial Policy Committee to update and/or change corporate policy
  • Conducted internal audits on third-party vendors to ensure compliance and mitigate risks
  • Performed internal audit exams related to the OCC
  • Reviewed employee performance with semi-annual and annual assessments
  • Managed business resiliency plans, including staffing and capacity planning
  • Oversaw Emergency Evacuation Plan and Emergency Response Team for 250+ FTE
  • Coordinated and performed RCSA testing, including test preparation, live testing, and documenting post-test activities
  • Conducted gap analysis between existing systems to highlight areas for improvement

Operations, Business Resiliency, Records Management Supervisor

CitiCapital
01.1998 - 01.2009
  • Directed operations for Records Imaging and Mailroom teams comprising 8-12 FTE.
  • Monitored and executed file removals and returns for mortgage-related documents.
  • Managed and trained employees in adherence to policies and procedures.
  • Analyzed productivity data with team each month.
  • Coordinated record transitions and acquisitions across CitiCapital.
  • Supervised staffing, quality controls, and compliance/RCSA audit testing.
  • Managed vendor onboarding and ensured accurate expense reconciliation.
  • Oversaw the development of business resiliency and evacuation strategies.
  • Implemented training manuals, process control procedures, and process flows.
  • Oversaw headcount review and analysis, budget planning, and internal audit RCSA reviews.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

Journalism - Broadcasting

North Texas State University
Denton, TX

Skills

  • Policy and Procedure Oversight
  • Risk and Compliance
  • Records Management & Imaging
  • Business Resiliency
  • Facility Oversight
  • Equipment and Vendor Management
  • Project Management / Action Plan
  • Capacity Planning
  • Budget Administration
  • Attention to Detail
  • Accounts payable and receivable
  • Billing dispute resolution
  • Verbal and Written Communication
  • Organizational Skills
  • Decision-Making
  • Account reconciliation
  • Client relationship management
  • Public safety
  • Building operations
  • Benefits administration
  • Internal controls
  • Coaching and mentoring

Websites

Timeline

Benefits Reconciliation Specialist

OneSource Virtual
10.2019 - 02.2024

Claims / Billing Administrator

Higginbotham
01.2016 - 06.2018

Registration Coordinator

Methodist Mansfield Medical Center
01.2015 - 01.2016

Business Analyst / Resiliency Analyst

JP Morgan Chase
01.2009 - 01.2013

Operations, Business Resiliency, Records Management Supervisor

CitiCapital
01.1998 - 01.2009

Journalism - Broadcasting

North Texas State University

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(Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited

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Elizabeth Lanzafame