Elizabeth Lanzafame
Irving,TX
Summary
Results-driven professional recognized for delivering exceptional quality in work. Demonstrates strong communication and collaboration skills, contributing to enhanced customer satisfaction and positive outcomes. Committed to continuous learning and professional growth within the industry.
Overview
26
26
years of professional experience
Work History
Benefits Reconciliation Specialist
OneSource Virtual
Dallas, Texas
10.2019 - 02.2024
- Compiled data from various sources into one comprehensive report for streamlined access.
- Reviewed carrier documents against Workday data for accuracy and completeness.
- Optimized the reconciliation process by summarizing data.
- Coordinated task schedules to meet project timelines.
- Liaised directly with carriers to manage plan additions, terminations, and updates efficiently.
- Maintained broad understanding of industry regulations.
- Developed tailored billing templates to improve customer experience.
- Streamlined procedures with Excels automated features to decrease accounting inaccuracies.
- Assisted external auditors by addressing queries related to reconciliations.
- Researched and resolved complex reconciliation issues in a timely manner.
- Recognized by management for providing exceptional customer satisfaction levels through innovative problem-solving.
Claims / Billing Administrator
Higginbotham
Fort Worth, Texas
01.2016 - 06.2018
- Administer client invoicing processes within Insperity and Benefits Section 125 Flex.
- Managed regular billing cycles in alignment with set SLA schedules for efficient payment processing.
- Tracked overdue balances and commenced recovery actions as required.
- Created systematic approaches to enhance billing system procedures.
- Managed and condensed financial information for streamlined QuickBooks processing.
- Resolved client inquiries regarding payroll adjustments, enrollment processes, and termination procedures.
- Reviewed EOB transactions for adherence to organizational guidelines.
- Generated detailed quarterly financial statements for management review.
- Processed customer invoices and bank statements ensuring accurate data entry into billing system.
- Delivered outstanding service and attention during in-person interactions and phone calls.
Registration Coordinator
Methodist Mansfield Medical Center
01.2015 - 01.2016
- Maintained awareness of government regulations, health insurance changes and financing options.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted in the daily operations of the registration and nursing staff, offering assistance as needed.
- Conveyed policies and procedures to patients with empathy while maintaining confidentiality.
- Performed regular facility inspections to identify hazards posed to staff and residents.
- Kept abreast of updated policies and procedures, keeping compliance with guidelines relating to HIPAA, benefits administration, and general liability.
Business Analyst / Resiliency Analyst
JP Morgan Chase
01.2009 - 01.2013
- Supervised Internal Controls with a team of 3 FTE
- Prepared and presented weekly productivity and summary reports to management
- Facilitated meetings with executive management and Commercial Policy Committee to update and/or change corporate policy
- Conducted internal audits on third-party vendors to ensure compliance and mitigate risks
- Performed internal audit exams related to the OCC
- Reviewed employee performance with semi-annual and annual assessments
- Managed business resiliency plans, including staffing and capacity planning
- Oversaw Emergency Evacuation Plan and Emergency Response Team for 250+ FTE
- Coordinated and performed RCSA testing, including test preparation, live testing, and documenting post-test activities
- Conducted gap analysis between existing systems to highlight areas for improvement
Operations, Business Resiliency, Records Management Supervisor
CitiCapital
01.1998 - 01.2009
- Directed operations for Records Imaging and Mailroom teams comprising 8-12 FTE.
- Monitored and executed file removals and returns for mortgage-related documents.
- Managed and trained employees in adherence to policies and procedures.
- Analyzed productivity data with team each month.
- Coordinated record transitions and acquisitions across CitiCapital.
- Supervised staffing, quality controls, and compliance/RCSA audit testing.
- Managed vendor onboarding and ensured accurate expense reconciliation.
- Oversaw the development of business resiliency and evacuation strategies.
- Implemented training manuals, process control procedures, and process flows.
- Oversaw headcount review and analysis, budget planning, and internal audit RCSA reviews.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Journalism - Broadcasting
North Texas State University
Denton, TXSkills
- Policy and Procedure Oversight
- Risk and Compliance
- Records Management & Imaging
- Business Resiliency
- Facility Oversight
- Equipment and Vendor Management
- Project Management / Action Plan
- Capacity Planning
- Budget Administration
- Attention to Detail
- Accounts payable and receivable
- Billing dispute resolution
- Verbal and Written Communication
- Organizational Skills
- Decision-Making
- Account reconciliation
- Client relationship management
- Public safety
- Building operations
- Benefits administration
- Internal controls
- Coaching and mentoring
Timeline
Benefits Reconciliation Specialist
OneSource Virtual
10.2019 - 02.2024
Claims / Billing Administrator
Higginbotham
01.2016 - 06.2018
Registration Coordinator
Methodist Mansfield Medical Center
01.2015 - 01.2016
Business Analyst / Resiliency Analyst
JP Morgan Chase
01.2009 - 01.2013
Operations, Business Resiliency, Records Management Supervisor
CitiCapital
01.1998 - 01.2009
Journalism - Broadcasting
North Texas State University
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