Results-driven professional recognized for delivering exceptional quality in work. Demonstrates strong communication and collaboration skills, contributing to enhanced customer satisfaction and positive outcomes. Committed to continuous learning and professional growth within the industry.
Overview
26
26
years of professional experience
Work History
Benefits Reconciliation Specialist
OneSource Virtual
Dallas, Texas
10.2019 - 02.2024
Compiled data from various sources into one comprehensive report for streamlined access.
Reviewed carrier documents against Workday data for accuracy and completeness.
Optimized the reconciliation process by summarizing data.
Coordinated task schedules to meet project timelines.
Liaised directly with carriers to manage plan additions, terminations, and updates efficiently.
Maintained broad understanding of industry regulations.
Developed tailored billing templates to improve customer experience.
Streamlined procedures with Excels automated features to decrease accounting inaccuracies.
Assisted external auditors by addressing queries related to reconciliations.
Researched and resolved complex reconciliation issues in a timely manner.
Recognized by management for providing exceptional customer satisfaction levels through innovative problem-solving.
Claims / Billing Administrator
Higginbotham
Fort Worth, Texas
01.2016 - 06.2018
Administer client invoicing processes within Insperity and Benefits Section 125 Flex.
Managed regular billing cycles in alignment with set SLA schedules for efficient payment processing.
Tracked overdue balances and commenced recovery actions as required.
Created systematic approaches to enhance billing system procedures.
Managed and condensed financial information for streamlined QuickBooks processing.