Elizabeth Lappin
East Peoria,IL
Summary
Accomplished Implementation Project Manager with a proven track record at BocaVox LLC, adept at driving project success, with a strong ability to manage risks and lead project initiatives, ensuring timely project delivery and stakeholder satisfaction. Specializing in Agile methodologies and exceptional communication, leading to enhanced system functionality. Skilled at developing impactful training programs, significantly improving operational efficiency and training outcomes.
Overview
13
13
years of professional experience
Work History
Implementation Project Manager
BocaVox LLC
02.2022 - Current
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Developed project plans identifying key issues, approaches and performance metrics.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Created implementation methodologies to control project costs and meet deadlines.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Proved successful working within tight deadlines and a fast-paced environment.
- Led and managed staff of 20 team members engaged in administering complex IT infrastructure.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Offered assistance in implementing and developing training programs.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Developed custom training solutions for clients.
- Prepared educational materials such as curriculum, instructional documentation and videos.
- Served as subject matter expert on company products and services.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
Instructional Media Developer
Illinois Virtual School
05.2011 - 01.2022
- Managed Instructional Design projects, including creating and monitoring project
build schedules, content and media development, and final project
implementation. - Created and implemented an organization-wide Change Management Policy
which guides the continual maintenance and enhancement process for over
150 online courses. - Continually assesses accessibility and security of online course content, and
completes updates as needed to bring content in compliance with State and
Federal Americans with Disabilities Act (ADA) requirements, as well as W3C
WCAG 2.0 standards, Section 508, and other accessibility related laws. - Independently supports and resolves complex issues, providing technical
support to up to 5000 students and 70 teaching staff. - Researches solutions and creates and maintains technical documentation for
professional development and end user support.
Education
Bachelor of Science - Graphic Design
Robert Morris University
Peoria, IL06-2011
Skills
- Stakeholder partnerships
- Project Management
- Issue Resolution
- Requirements Gathering
- Exceptional time management
- Excellent written and verbal communication skills
- Agile and Waterfall Methodologies
- Team Leadership
- Risk Management
- Complex Problem-Solving
- Documentation And Reporting
- Organizational Skills
Timeline
Implementation Project Manager
BocaVox LLC
02.2022 - Current
Instructional Media Developer
Illinois Virtual School
05.2011 - 01.2022
Bachelor of Science - Graphic Design
Robert Morris University
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