Elizabeth Leon
Oxnard,CA
Summary
Detail-oriented Pharmacy Technician skilled in workflow optimization, patient education, and maintaining confidentiality. Committed to enhancing patient care and delivering exceptional customer service.
Overview
30
30
years of professional experience
Work History
Pharmacy Technician
Santa Barbara Public Health
Oxnard, CA
04.2012 - Current
- Processed and dispensed medications accurately following safety protocols.
- Assisted in inventory management, ensuring availability of essential pharmaceuticals.
- Educated patients on medication usage and potential side effects effectively.
- Collaborated with healthcare professionals to optimize patient care outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
Rite-Aid Pharmacy
Santa Barbara, CA
05.2012 - 09.2015
- Implemented workflow improvements, enhancing efficiency in medication dispensing processes.
- Conducted regular audits of medications to ensure compliance with regulations.
- Developed training materials for new staff on pharmacy systems and procedures.
Pharmacy Technician
Scolari's Food and Drug
Santa Barbara, CA
01.1996 - 05.2012
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Santa Barbara High School
Santa Barbara, CASkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Rite-Aid Pharmacy
05.2012 - 09.2015
Pharmacy Technician
Santa Barbara Public Health
04.2012 - Current
Pharmacy Technician
Scolari's Food and Drug
01.1996 - 05.2012
High School Diploma -
Santa Barbara High School