Elizabeth Lewis
Copperas Cove,TX
Summary
Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Regional Finance
Killeen, TX
06.2025 - Current
- Reviewed loan applications for accuracy and compliance with financial regulations.
- Coordinated with underwriting teams to expedite loan approvals and resolve discrepancies.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Restaurant Manager
Whataburger
Temple, TX
12.2019 - 05.2025
- Implement creative marketing strategies to increase foot traffic and drive sales.
- Schedule staff shifts, monitor attendance, and manage payroll records
- Create training materials and conduct group trainings on new processes or procedures
- Develop and implement strategies to enhance employee engagement and satisfaction, ultimately improving staff retention and motivation levels.
- Implement effective crisis management protocols to handle unexpected situations and ensure the safety and security of customers and staff, demonstrating a commitment to operational excellence and customer service.
Education
Bachelor of Science - Business Administration/Data Analytics
Columbia Southern University
07-2025
Skills
- Training Development
- Banking
- Audit preparation
- Account analysis
- Operational Excellence
- Leadership
- Problem Solving
- Time Management
Certification
Personal Management Certification
Business Accounting Certification
LANGUAGES
English Native
Korean Proficient
Timeline
Assistant Branch Manager
Regional Finance
06.2025 - Current
Restaurant Manager
Whataburger
12.2019 - 05.2025
Bachelor of Science - Business Administration/Data Analytics
Columbia Southern University