Elizabeth Licea
Lancaster
Summary
Experienced with patient care, administrative tasks, medical record management, and clinical support. Utilizes knowledge of medical terminology and patient record management to ensure efficient operations. Known for strong collaboration with healthcare teams, adaptability to changing needs, and results-driven approach to care. Dependable and efficient, ensuring smooth operations and high-quality patient experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Vesta Healthcare
09.2022 - 10.2025
- Provide practice support to members, caregivers and care team members as directed.
- Work closely with the clinical team to improve health and care of our members.
- Assist in coordinating care for members of the program.
- Data entry within operating dashboards, reporting and workflow platforms.
- Placed DME orders as well as PERS (Personal Emergency Response System).
- Obtain authorization approvals via insurance as needed.
- Answering phone calls.
- Creating medical events for members and communicate with 24/7 triage team.
NRCMA
Wellmed (Optum)
04.2015 - 11.2019
- Escort patients to and from exam rooms, physicians office and procedure rooms.
- Record patient data prior to each physician visit in EMR system such as vital signs, allergies and med changes.
- Administering injections.
- Assist physicians with procedures.
- Answering multiple phone lines.
- Schedule patient test, procedure appointments.
- Submitting referrals and obtaining prior authorizations via insurance as needed for six providers.
- Verifying insurance.
NRCMA
Oak Cliff Family Healthcare
06.2010 - 09.2014
- Escort patients to and from exam rooms, physicians office and procedure rooms.
- Record patient data prior to each physician visit in EMR system such as vital signs, allergies and med changes.
- Administering injections.
- Assist physicians with procedures.
- Schedule patient test, procedure appointments.
- Verifying insurance.
Education
Medical Assisting Program -
Remington College
Dallas, Tx01.2009
High School Diploma - undefined
W. W. Samuell High School
Dallas, Tx01.2008
Skills
- Bilingual
- Basic computer skills
- 50-70 WPM
- Strong oral communication skills
- Strong writing communication skills
- Patient scheduling
- Customer service experience
- Charting
- Problem resolution
- Ability to work independently
- Ability to work as a team member
- Insurance verification
- Goal achievement
- Attention to detail
- Time management
- CPR/BLS Certified
- EMR efficiency
- Amazing Charts
- E-Clinical
- Slack
Certification
NRCMA
CPR/BLS Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Assistant
Vesta Healthcare
09.2022 - 10.2025
NRCMA
Wellmed (Optum)
04.2015 - 11.2019
NRCMA
Oak Cliff Family Healthcare
06.2010 - 09.2014
High School Diploma - undefined
W. W. Samuell High School
Medical Assisting Program -
Remington College