Elizabeth Lopez
Van Horn
Summary
Proactive Pharmacy Technician with proven problem-solving abilities and a focus on team collaboration. Known for exceptional customer service and adherence to HIPAA regulations, committed to enhancing operational efficiency and patient education.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Pharmacy Technician
Crane Pharmacy
Van Horn, TX
09.2022 - Current
- Dispensed medications accurately while verifying prescriptions for completeness and correctness.
- Monitored prescription orders for adherence to regulatory standards and pharmacy policies.
- Educated patients on proper medication usage, side effects, and potential interactions.
- Collaborated with healthcare professionals to resolve medication-related inquiries effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Assistant Manager
Porter's
Van Horn
03.2012 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led team in daily operations, ensuring adherence to company policies and standards.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented training programs that enhanced employee performance and engagement levels.
- Developed action plans to address operational challenges, resulting in improved workflow efficiency.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
- Collaborated with management to enhance customer experience through feedback initiatives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Van Horn High School
Van Horn06-2010
Skills
- HIPAA compliance
- Medication management
- Insurance billing
- Workflow optimization
- Inventory management
- Patient confidentiality
- Patient privacy
- Problem-solving skills
- Team collaboration
- Customer inquiries
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Pharmacy Technician
Crane Pharmacy
09.2022 - Current
Assistant Manager
Porter's
03.2012 - 09.2018
High School Diploma -
Van Horn High School