Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Elizabeth Lowell

Gilbert,AZ
Elizabeth Lowell

Summary

Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

16
years of professional experience

Work History

Geronimo Wall systems
Tempe, AZ

Field Customer Service Coordinator
02.2020 - 04.2024

Job overview

  • Managed daily operations, scheduling, and assigning tasks for all technicians
  • Conducted team meetings to address issues, share updates, and motivate staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Resolved builder complaints or answered traid partner questions. Scheduled warranties and punches to acuminated there needs.
  • Communicated regularly with senior management regarding repairs,or emergence buyer tags.
  • Implemented efficient office procedures to maximize productivity and organization.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

For the Love of it Painting and Drywall
Green River, WY

Owner
03.2013 - 12.2020

Job overview

  • Formed and sustained strategic relationships with clients.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Fostered positive relationships with clients and vendors.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Negotiated contracts with suppliers for cost-effective solutions.
  • Ensured compliance with industry regulations and standards.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Brahmagroupinc
Salt Lake City, UT

Safety Coordinator
06.2011 - 02.2013

Job overview

  • Collaborated with management to develop site-specific safety policies.
  • Participated in business safety committee meetings and health and safety audits.
  • Conducted safety training or education programs to demonstrate use of safety equipment.
  • Provided guidance on proper use of personal protective equipment (PPE).
  • Investigated adequacy of ventilation, exhaust equipment or lighting potentially affecting employee health and performance.

Verizon
Rock Springs, WY

Sales Manager
01.2008 - 05.2011

Job overview

  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Skilled at working independently and collaboratively in a team environment.

Education

Rock Springs High School
Rock Springs, WY

High School Diploma
05-1994

University Overview

Skills

  • Customer service excellence
  • Team meeting
  • Retail experience
  • Payment Processing (pos)
  • Invoice Verification
  • Quality Assurance
  • Complaint Handling
  • CRM Software
  • Training and mentoring
  • Conflict resolution techniques
  • Focused on customer satisfaction

References

References
References available upon request.

Timeline

Field Customer Service Coordinator
Geronimo Wall systems
02.2020 - 04.2024
Owner
For the Love of it Painting and Drywall
03.2013 - 12.2020
Safety Coordinator
Brahmagroupinc
06.2011 - 02.2013
Sales Manager
Verizon
01.2008 - 05.2011
Rock Springs High School
High School Diploma

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Elizabeth Lowell