Elizabeth Madrigal
Huntington Beach,CA
Summary
Detail-oriented medical assistant with over 10 years of experience, skilled in patient scheduling, insurance verification, and front office support. Committed to enhancing patient satisfaction through efficient service and effective care coordination.
Overview
2027
2027
years of professional experience
Work History
Front and Back Medical Assistant
Fountain Valley Cardiology Medical Clinic
Fountain Valley, CA
02.2021 - Current
- Assisted physicians with patient examinations and procedures, ensuring efficient workflow.
- Managed patient records using electronic health record (EHR) systems for accurate documentation.
- Scheduled appointments, coordinated follow-ups, and facilitated communication between patients and healthcare providers.
- Conducted preliminary assessments, collecting vital signs and medical histories to support clinical decision-making.
- Efficiently conducted EKGs, urinalysis tests, and vital sign measurements for accurate diagnostic results.
- Expedited the check-in process for new patients by collecting relevant medical history forms promptly upon arrival at the clinic.
- Improved patient satisfaction by providing friendly and efficient front desk services.
- Managed phone lines courteously while addressing inquiries or relaying messages to appropriate personnel.
- Ensured a smooth flow of daily operations by collaborating closely with team members in both front and back-office capacities.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Medical Assistant
Tri Therapy Rehab
Tustin, CA
1999 - 12.2000
- Assisted in patient intake, ensuring accurate documentation of medical histories and vital signs.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Answered phones, filed, collected co-pays.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted Therapist with Lymphedema massages, and wrapping.
Education
High School Diploma -
ROP Medical Assistant Front/Back Office
Garden Grove, CAHigh School Diploma -
Saddleback High School
Santa Ana, CA06-1997
Skills
- Patient scheduling
- Insurance verification
- Front office support
- Referral coordination
- Vital signs measurement
- EKG administration
- Positive attitude
- ICD-10 coding
- Office administration
- Phone and email etiquette
- Payment collection and processing
- Patient registration
- Insurance authorizations
- Data entry
- Appointment scheduling
- EMR software
- Medical terminologies
- Co-pay collection
- Willingness to learn
Languages
English
Spanish
Timeline
Front and Back Medical Assistant
Fountain Valley Cardiology Medical Clinic
02.2021 - Current
Medical Assistant
Tri Therapy Rehab
1999 - 12.2000
High School Diploma -
ROP Medical Assistant Front/Back Office
High School Diploma -
Saddleback High School