Elizabeth Maldonado
Addison,IL
Summary
Dedicated 20 years of working with a variety of medical professionals and 25 years of retail experience. A history of reaching company goals, utilizing consistence and organized practices. Skilled in working under pressure and easily adapting to new situations and challenges to best enhance the organizational company. Positive, upbeat with excellent multiple phone intake customer service administrator skills.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Customer Service Advocate I
BCBS IL
06.2023 - Current
- Work under supervision, responsible for handling calls in a call center setting
- Assists members and physicians by responding to telephone and written inquiries
- Responds in an accurate and objective manner to all calls handled
- Research and spend 90% of the schedule time on the phone according to business
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Certified Clinical Medical Assistant
Duly Nephrology Dept.
11.2022 - 06.2023
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering large amount of incoming calls daily and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Certified Clinical Medical Assistant
Hamdard Health Alliance
07.2021 - 11.2022
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Managed 100 plus calls in/out and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Education
Certified Clinical Medical Assistant - Health Sciences
Everest College - Chicago
Skokie, IL09.2012
Certified Nurse Assistant - Health Sciences
William Rainey Harper College
Palatine, IL09.2002
Skills
- Deescalating & resolutions
- Bilingual Fluent Spanish
- Medical Terminology
- Customer service
- Active Listening
- Adaptability
- Team work
- Computer skills
- ProcedureFlow
- Epic EMR
- SmartUM
- Finesse
Certification
- CCMA - Certified Clinical Medical Assistant
- CNA - Certified Nurse Assistant
- FOID-Firearm Owner Identification
- CCW-Concealed Carry Weapon
- CPR- Cardiopulmonary Resuscitation
- LOMA Certification
Timeline
Customer Service Advocate I
BCBS IL
06.2023 - Current
Certified Clinical Medical Assistant
Duly Nephrology Dept.
11.2022 - 06.2023
Certified Clinical Medical Assistant
Hamdard Health Alliance
07.2021 - 11.2022
Certified Clinical Medical Assistant - Health Sciences
Everest College - Chicago
Certified Nurse Assistant - Health Sciences
William Rainey Harper College
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