Elizabeth Maldonado-Verduzco
Summary
Hospitality professional specializing in guest service and conflict resolution in fast-paced environments. Bilingual in English and Spanish, consistently delivering quality service and ensuring guest satisfaction while collaborating with diverse teams. Committed to maintaining high standards of cleanliness, safety, and efficiency.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Barista
Starbucks Coffee Company
10.2024 - Current
- Delivered personalized guest service, enhancing customer experience in fast-paced, high-volume environment.
- Collaborated with team members to streamline service during peak business hours, ensuring timely order fulfillment.
- Resolve customer concerns with professionalism and empathy.
- Accurately process cash, credit, and mobile transactions using POS systems.
- Maintain quality, cleanliness, and food safety standards.
- Assist with inventory, opening/closing procedures, and daily operations.
- Managed daily operations at corporate store, overseeing staff and maintaining high service standards.
Food Service Team Member
Knott's Berry Farm
01.2022 - 09.2024
- Prepared and served food, ensuring adherence to company quality and food safety standards for guest health and satisfaction.
- Provided friendly, efficient service to enhance guest satisfaction in fast-paced theme park environment.
- Created positive guest experiences through professionalism and attentive service.
- Collaborated with team to ensure smooth operations during peak guest volume, contributing to a positive guest experience.
- Handled cash, credit card, and mobile payments accurately.
Barista
Starbucks Coffee Company
09.2023 - 06.2024
- Prepared handcrafted beverages while meeting Starbucks quality standards.
- Provided outstanding customer service to students, faculty, staff, and campus visitors.
- Executed accurate transactions and addressed guest inquiries to enhance service satisfaction.
- Ensured sanitation, organization, and inventory management to uphold operational standards.
- Relocated to corporate Starbucks location to broaden customer service and operational skills.
- Managed operations at UCI Dining licensed store.
Education
Bachelor of Science - Applied and Computational Mathematics
University of California, Irvine
Irvine, CA09-2026
Skills
- Cash Handling
- POS Systems
- Guest Service
- Customer Engagement
- Hospitality
- Conflict Resolution
- Attention to Detail
- Time Management
- Multitasking
- Teamwork
- Problem Solving
- Communication
Certification
ServSafe Food Handler Card
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Barista
Starbucks Coffee Company
10.2024 - Current
Barista
Starbucks Coffee Company
09.2023 - 06.2024
Food Service Team Member
Knott's Berry Farm
01.2022 - 09.2024
Bachelor of Science - Applied and Computational Mathematics
University of California, Irvine