Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Malvin

Atwater,MN

Summary

Dynamic customer service professional with a proven track record at Dollar General Market, excelling in complaint resolution and relationship building. Skilled in data entry and active listening, I enhance customer satisfaction and loyalty through effective communication and problem-solving. Committed to improving service quality and fostering positive client experiences.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Dollar General Market
Atwater, MN
08.2023 - Current
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
  • Managed multiple communication channels, including phone and email, ensuring timely responses.
  • Documented customer interactions accurately in CRM system for future reference.
  • Collaborated with team members to identify process improvements and enhance service delivery.

Customer Representative

Cub Foods
Willmar, MN
05.2020 - 11.2021
  • Assisted customers with inquiries, providing accurate information and fostering positive experiences.
  • Handled transactions efficiently, ensuring customer satisfaction during checkout processes.
  • Collaborated with team members to maintain product displays and inventory organization.
  • Resolved customer complaints promptly, enhancing overall service quality and retention.

Education

Acgc
Atwater, MN

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Client relations
  • Product knowledge
  • Product sales
  • Key holder experience
  • Till balancing
  • Deposit preparation
  • Change fund balancing

Timeline

Customer Service Representative

Dollar General Market
08.2023 - Current

Customer Representative

Cub Foods
05.2020 - 11.2021

Acgc
Elizabeth Malvin