Elizabeth Martingale
Rome
Summary
Dynamic Senior Associate at BNY with a proven track record in training and mentoring, enhancing operational efficiency through process improvements. Skilled in MS Office and adept at managing competing priorities, I foster strong client relationships while driving exceptional results and supporting team growth. Committed to delivering accuracy and excellence in all deliverables.
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
13
13
years of professional experience
Work History
Senior Associate
BNY
05.2019 - Current
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Performed wide-ranging administrative, financial and service-related functions.
Sales Associate
Walmart
03.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Collaborated with team members to achieve sales targets and improve store performance.
- Contributed to maintaining safety standards, minimizing risks for both staff and customers.
- Participated in regular training sessions to improve product knowledge and sales techniques.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Produce Sales Floor Associate
Price Chopper
02.2017 - 03.2018
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained a clean and organized sales floor, ensuring an attractive shopping environment for customers.
- Implemented proper rotation procedures for perishable goods, reducing waste while maintaining optimal freshness levels for sale items.
- Assisted in the daily restocking of produce items, guaranteeing fresh and high-quality products at all times.
- Collaborated with team members to efficiently complete tasks, promoting a positive work atmosphere.
- Adhered to strict safety standards when handling produce items, minimizing potential hazards for both employees and shoppers.
- Handled customer transactions efficiently using point-of-sale systems while ensuring accuracy during cash handling operations.
- Monitored quality control measures within the department by conducting regular inspections of products on display and in storage areas.
- Ensured accurate pricing of products by diligently checking price tags and updating signage as needed.
- Addressed customer inquiries or concerns promptly, delivering exceptional service that fostered repeat business.
- Supported store management with implementing effective merchandising strategies, optimizing product visibility, and driving sales growth.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Key Holder
Jet Cleaners
07.2012 - 11.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
Office Assistant
Elite Taxi Cab
12.2015 - 01.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Education
High School Diploma -
Massapequa High School
Massapequa, NY06-2000
Skills
- Training and mentoring
- Performance monitoring
- Team leadership
- Proficient in TIA, AFS, ECRM, SWIFT
- Time management
- New hire training
- Decision-making
- Attention to detail
- Cross-functional teamwork
- MS office
- Management support
- Preparing reports
Accomplishments
- Achieved recovery of USD3,000,000+ by completing audit of outstanding accounts with accuracy and efficiency.
- Collaborated with team of nine in the development of TIA Billing.
Timeline
Senior Associate
BNY
05.2019 - Current
Sales Associate
Walmart
03.2018 - 05.2019
Produce Sales Floor Associate
Price Chopper
02.2017 - 03.2018
Office Assistant
Elite Taxi Cab
12.2015 - 01.2017
Key Holder
Jet Cleaners
07.2012 - 11.2017
High School Diploma -
Massapequa High School
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