Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Mathys

Green Bay,WI

Summary

Dynamic and results-driven professional with a proven track record in retail operations at Tundra Smoke Shop. Skilled in customer service and team leadership, I excel at resolving conflicts and enhancing customer satisfaction. Adept at training staff and managing financial transactions, I foster a positive work environment that drives performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Tundra Smoke Shop
09.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Texas Roadhouse

Server Jobs
05.2021 - 09.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Shift Leader

Walgreens
02.2021 - 05.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Cashier

Burlington
03.2020 - 08.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Cashier

Party City
10.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.

Overnight Crew Member

McDonald's
06.2019 - 10.2019
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Collaborated with other team members to complete nightly tasks efficiently and effectively.
  • Delivered expert, friendly service to serve every customer need.
  • Increased sales through upselling promotional items and informing customers of ongoing deals or discounts.

Food Service Associate

Turtle Lake Casino
03.2019 - 06.2019
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Stocked condiments, beverages, and plates for diners.
  • Took food and beverage orders and conveyed special requests or concerns to kitchen.

Education

Nail Technician - Cosmology

Academy Of Beauty Professionals
Green Bay, WI
07.2022

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Time management
  • Workload management
  • Conflict resolution
  • Retail operations

Timeline

Assistant Manager

Tundra Smoke Shop
09.2021 - Current

Texas Roadhouse

Server Jobs
05.2021 - 09.2021

Shift Leader

Walgreens
02.2021 - 05.2021

Cashier

Burlington
03.2020 - 08.2020

Cashier

Party City
10.2019 - 03.2020

Overnight Crew Member

McDonald's
06.2019 - 10.2019

Food Service Associate

Turtle Lake Casino
03.2019 - 06.2019

Nail Technician - Cosmology

Academy Of Beauty Professionals

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