Summary
Overview
Work History
Education
Skills
References
Timeline
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Elizabeth Matthews

Hope Mills,NC

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
Fayettville, NC
05.2021 - Current
  • Customer Service
  • Time Management
  • Working in a fast paced environment
  • Managing inventory and placing orders
  • Managing and Leading Coworkers
  • Delegating Tasks
  • Cash Handling
  • Provided exceptional customer service to ensure satisfaction.
  • Greeted guests and provided excellent customer service.

Operations Support Technician

Liberty Health
Fayetteville, NC
09.2023 - 12.2023
  • Auditing Patient Charts and Employee Files
  • Running Reports to Monitor Office Performance
  • Monitoring Patient Visit Frequencies to Stay in Compliance
  • Completing KPI
  • Petty Cash Handling
  • Answered phones and directed customer inquiries to the appropriate staff member.
  • Organized office supplies inventory and placed orders when necessary.
  • Developed new filing systems to improve organization of documents.
  • Maintained filing system, both electronic and hard copy.
  • Prepared documents for meetings including agendas, minutes, notes.
  • Created purchase orders for office supplies and equipment purchases.
  • Performed light bookkeeping tasks such as coding invoices or processing payments.
  • Generated reports and presentations using Microsoft Office programs such as Word, Excel, and PowerPoint.
  • Greeted visitors in a professional manner and provided assistance as needed.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
01.2021

Some College (No Degree) -

Arizona State University
Tempe, AZ

Skills

  • Customer Service
  • Training and Coaching
  • Customer-oriented
  • Safety awareness
  • Issue resolution
  • Team Supervision
  • Continuous improvements
  • Incidents management
  • Cash handling ability

References

Bree Golden 309-620-3689

Vanessa Hearon 910-759-2707

Laurel Edwards 910-885-5854

Timeline

Operations Support Technician

Liberty Health
09.2023 - 12.2023

Shift Supervisor

Starbucks
05.2021 - Current

High School Diploma -

Penn Foster High School

Some College (No Degree) -

Arizona State University

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Elizabeth Matthews