Elizabeth M. Boyd
Spokane Valley,WA
Summary
Dedicated healthcare professional with a strong background in clinical operations and patient care. Demonstrated leadership in staff training and scheduling while ensuring compliance and quality assurance. Expertise in medical recordkeeping and vital signs monitoring, prioritizing patient satisfaction and effective communication. Quick learner with strong problem-solving abilities, adaptable to new challenges and environments.
Overview
17
17
years of professional experience
Work History
Float personnel
Providence Medical Group
12.2025 - Current
- Roomed patients, collected vitals, verified medication and allergy lists, and entered information into EPIC medical record, ensuring accurate and timely documentation for effective patient care.
Supervisor clinical operations
Providence Medical Group
09.2025 - 10.2025
- Led team of 20 employees, including PCC front desk staff, PSS referrals, and MA1-MA4 positions, ensuring smooth operations and effective patient care. Managed supply orders weekly and supported daily clinical operations on site, providing availability for team five days a week starting at 5 am for sick call coverage.
MA 2, Laddered to MA3 and finally to - Lead MA MA4
Providence Medical Group
10.2021 - 09.2025
- Work in family practice in team-based care assisting with all providers in team doing the following: Roomed patients, collected vitals, verified medication and allergy lists, and administered vaccinations to all ages. Enter all information into EPIC medical record. Answer incoming patient calls and mychart messages. Route and respond appropriately to said messages, assist with POCT a1c and U/A prepare all samples taken in office and send to lab. Coordinated referrals and lab orders for each patient visit. Trained incoming employees and extern students on clinic procedures. Safety champion for my clinic attend monthly meeting to uphold safety regulations in clinical setting. Monthly rounding to check that all safety requirements are met. ProvAIRA implementation. On a 5 man team to launch the use of ProvARIA to the clinic in charge of building this specific to clinical needs and work alongside MDs to train staff to go live with ProvAIRA
- Supervisor: Tobva Perry-Dixon: 509-944-9440
Er Tech
Sacred Heart Medical Center
03.2021 - 10.2021
- Assisted with rooming patients in ER and triaged patients by obtaining vitals every 2 hours to ensure timely care. Assist First Nurse in getting Labs drawn and taking patients to their rooms. Er Tech in sectional duties, assisting RNs with moving patients, dressing patients, obtaining any blood samples needed ordered by MD. Responding to nurse lights to assist patient with any needs. Monitored patient conditions and needs in assigned ED section to support ongoing treatment and care. in the ED section assigned for shift. Stock all carts at beginning of shift in section assigned. Responded to codes and trauma, providing necessary supplies and support to MD and RN during critical situations. Nurse desk responsibilities included calling to page on call specialty and route incoming calls to RNs and MD appropriately. Answer incoming calls and assist with routing appropriately.
MA Concierge, CMA, receptionist, Xray tech
Multicare- Indigo Urgent Care
11.2019 - 06.2021
- Checked patients in and verified insurances using EPIC, roomed patients by taking chief complaints, obtaining vitals, and reviewing medication and allergy lists. Assisted with lacerations and performed limited X-rays, including chest X-rays and limb imaging, and provided splinting. Conducted COVID-19 testing, administered rapid COVID-19 PCR POCT per protocol, and performed all other CLIA-waived POCT testing. Starting L&I claims as needed.
- Supervisor lead: Kris Lenhart – current senior manager within Providence- Pediatric Cardiology
CMA, MA Apprentice Coach
CHAS clinic
11.2017 - 10.2019
- Work in family practice as well as Urgent Care doing the following: Escorted patients to examination rooms, preparing them for consultations to ensure efficient care., collect vitals, verify medication list, Assist with in office biopsy, draw up meds for such procedures. Administer vaccinations to all ages. In house blood draws. Enter all information into Athena EMR assist with triage calls filled Rx online and obtained authorization. Schedule all follow up appointments. Answered phone lines and returned calls to address patient questions and concerns, enhancing communication and patient experience. Served in a fast-paced environment, directly supporting the health needs of the homeless population in Spokane. Work side by side with incoming MA Apprentice teaching all of the above and lead them to do all efficiently and become a working part of the clinical team.
- Supervisor: Nevada VanKomen 509-570-2957
Emergency Medical Technician- Basic
American Medical Response
05.2017 - 05.2018
- First Responders at the Gorge Amphitheater, Responded to all medical calls at venue and campground, ensuring timely assistance. Assessed and prioritized patient needs based on severity of conditions.. Assist Paramedics with anything asked. Attain baseline vitals manually and with Lifepac 12. Provided onsite doctors and paramedics with reports per protocol. First aid in medical tents and as Rover teams.
- Supervisor: Katie Smith- Paramedic-509-765-2155
Visitation Facilitator
Empowering Inc Services
12.2015 - 08.2016
- Supervised and monitored visitations between children in state foster homes and biological parents, documented detailed objective notes for case workers, reported incidents between parent and child, redirected conversations and behavior, and transported children and infants to and from visitations.
- Supervisor: Lisa Morris -(509) 624-7104
CMA
Rockwood Clinic- Orthopedics and Podiatry
09.2012 - 09.2014
- Roomed patients, collected vitals, verified medication lists, supported execution of joint injections to enhance patient care, and drew up medications for such injections. Assisted with in-office screw removals and set up for procedures with podiatrist, improving workflow efficiency. Performed post-op dressing changes per doctor-specific protocol and educated patients on post-op care to ensure adherence and recovery. Entered all information into EMR, assisted with triage calls, and filled prescriptions online as authorized. Answer phone lines and return phone calls to patients with post op questions or concerns.
- Supervisor: Kris Lenhart – current senior manager within Providence- genetics
CMA
Spokane Cardiology
06.2009 - 04.2010
- Romed patients, collected vitals, verified medication lists, performed EKGs, and obtained requested information for doctors. Entered all information into EMR, assisted nurses with triage calls, and filled Rx online as authorized using Centricity. Coordinated appointments for heart monitor setups (king of hearts & holter monitors), performed EKGs, and conducted BP checks. Cleaned and disinfected exam rooms daily and between patient visits to ensure a safe environment. Conducted outreach clinics monthly once a month with Dr as a two-person team.
- Supervisor: Danelle Kennedy Lead CMA (509) 455-8820
Education
Masters - Healthcare administrations
Purdue University
West Lafayette, IN06.2026
Bachelor’s of science - Healthcare Administration
Purdue University
West Lafayette, IN02.2025
DOH Xray tech limited -
03.2020
DOH WA CMA active -
06.2017
DOH EMT inactive -
05.2017
NREMT exam -
02.2017
EMT-B certification -
SCC
12.2016
CMA -
AAMA
08.2009
Medical Assistant certificate -
SCC
06.2009
GED -
12.2001
Skills
- Healthcare administration
- Patient care
- Clinical operations
- Medical recordkeeping
- Team leadership
- Staff training
- Vital signs monitoring
- Patient scheduling
- Emergency response
- Organizational skills
- Dependable and responsible
- Quality assurance
- Customer relations
- Analytical and critical thinking
- PPE compliance
- Active listening
- Multitasking
- Analytical
- Excellent communication
Personal Information
Hobbies: Lake life, Boating, Weightlifting, DECA chaperone, DECA event Judge
Timeline
Float personnel
Providence Medical Group
12.2025 - Current
Supervisor clinical operations
Providence Medical Group
09.2025 - 10.2025
MA 2, Laddered to MA3 and finally to - Lead MA MA4
Providence Medical Group
10.2021 - 09.2025
Er Tech
Sacred Heart Medical Center
03.2021 - 10.2021
MA Concierge, CMA, receptionist, Xray tech
Multicare- Indigo Urgent Care
11.2019 - 06.2021
CMA, MA Apprentice Coach
CHAS clinic
11.2017 - 10.2019
Emergency Medical Technician- Basic
American Medical Response
05.2017 - 05.2018
Visitation Facilitator
Empowering Inc Services
12.2015 - 08.2016
CMA
Rockwood Clinic- Orthopedics and Podiatry
09.2012 - 09.2014
CMA
Spokane Cardiology
06.2009 - 04.2010
Masters - Healthcare administrations
Purdue University
Bachelor’s of science - Healthcare Administration
Purdue University
DOH Xray tech limited -
DOH WA CMA active -
DOH EMT inactive -
NREMT exam -
EMT-B certification -
SCC
CMA -
AAMA
Medical Assistant certificate -
SCC