Elizabeth McCoy
Proficient business manager
Holland
Summary
Results-driven professional with extensive experience in restaurant management. Skilled in staff training, event coordination, and conflict resolution, contributing to improved team performance and enhanced guest satisfaction.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Restaurant Manager
Big Lake Brewing
Holland
12.2017 - Current
- Managed daily restaurant operations to ensure efficient service and guest satisfaction.
- Oversaw staff scheduling and training to optimize service quality and operational efficiency.
- Coordinated special events and promotions to increase customer participation and brand visibility.
- Resolved customer complaints promptly to improve guest satisfaction and loyalty.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Bank Teller
United federal Credit Union
Holland
12.2018 - 03.2021
- Processed customer transactions accurately and efficiently at United Federal Credit Union.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted members with account inquiries, delivering exceptional service that fostered member satisfaction.
- Balanced cash drawer daily and resolved discrepancies promptly.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Educated clients on credit union products and services, enhancing their understanding and informed decision-making.
- Ensured compliance with federal regulations for all processed transactions, safeguarding member trust.
- Managed incoming calls and directed them to appropriate departments effectively.
Education
High School Diploma -
Prospect High School
Mount Prospect IL06-2009
Some College (No Degree) - General Studies
William Rainey Harper College
Palatine, ILSkills
- Customer service
- Event coordination
- Cash handling
- Food safety
- Quality control
- Conflict resolution
- Effective communication
- Time management
- Team building
Certification
serve safe
Timeline
Bank Teller
United federal Credit Union
12.2018 - 03.2021
Restaurant Manager
Big Lake Brewing
12.2017 - Current
High School Diploma -
Prospect High School
Some College (No Degree) - General Studies
William Rainey Harper College