Elizabeth Melena
Wilmington,CA
Summary
Aspiring Marriage and Family Therapist dedicated to enhancing integrated behavioral health care across diverse settings. Committed to providing compassionate, client-centered therapy for individuals and families, with a focus on positive community growth. Eager to contribute therapeutic skills to foster well-being in diverse communities.
Overview
10
10
years of professional experience
Work History
Appointment Clerk
R+L Carriers
03.2017 - Current
- Coordinated seamlessly with various departments, orchestrating appointment management for a harmonious internal workflow.
- Cultivated enduring relationships with patients through attentive listening and empathetic communication, contributing to increased retention rates.
- Generated insightful reports to support drivers and dispatch personnel, demonstrating a commitment to streamlined communication.
- Actively participated in continuous improvement initiatives, implementing feedback-driven enhancements to elevate client experiences.
- Meticulously documented all calls and inquiries in the computer system.
Volunteer
St. Joseph's Center
03.2023 - 09.2023
- Actively listened to 80+ voicemails per week, documented needs on shared excel sheet, called individuals back, and provided heartfelt support and connected individuals with the center's vital services.
- Directed individuals to appropriate resources, including family housing, and ensured correct Service Planning Area (SPA) navigation.
- Collaborated with a diverse team to address the needs of individuals experiencing homelessness.
Empowerment Workshop
Renaissance High School Of The Arts
06.2023 - 06.2023
- Collaborated seamlessly with school faculty to address the unique needs of their high school students.
- Designed and presented an impactful empowerment workshop with the Renaissance Wellness Team, incorporating principles of positive affirmations.
- Promoted empowerment, instilled gratitude cultivation, redefined beauty and individuality, and guided participants in navigating social media mindfully.
Global Environmental Science Academy Assistant
Los Angeles Unified School District
03.2015 - 03.2016
- Managed student supply inventory and inquiries for 110 students, fostering a conducive learning environment and enhancing the educational experience.
- Played a pivotal role in board meetings, fostering effective communication and contributing significantly to the success of the program.
- Orchestrated educational field trips with precision, guaranteeing seamless execution and providing enriching experiences for students.
Support Staff
Allstate Insurance Company
10.2013 - 02.2015
- Proactively addressed customer concerns, ensuring high-quality service and enhancing client satisfaction.
- Ensured application accuracy through meticulous verification of documents, minimizing errors, and expediting processing.
- Facilitated seamless insurance transactions through multiple payment methods, ensuring a smooth customer experience.
Education
Master’s Degree - Clinical Psychology MFT with Latinx Communities
Pepperdine University
Irvine, CA05.2025
Bachelor’s Degree - Psychology
California State University- Dominguez Hills
Carson12.2021
Transfer Credits -
Long Beach City College
Long Beach, CA05.2020
High School Degree -
Phineas Banning High School
Wilmington, CA01.2013
Skills
- Active Listening
- Multidisciplinary Collaboration
- Customer Support
- Documentation and Reporting
- Effective Communication
- Calm Under Pressure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Empowerment Workshop
Renaissance High School Of The Arts
06.2023 - 06.2023
Volunteer
St. Joseph's Center
03.2023 - 09.2023
Appointment Clerk
R+L Carriers
03.2017 - Current
Global Environmental Science Academy Assistant
Los Angeles Unified School District
03.2015 - 03.2016
Support Staff
Allstate Insurance Company
10.2013 - 02.2015
Master’s Degree - Clinical Psychology MFT with Latinx Communities
Pepperdine University
Bachelor’s Degree - Psychology
California State University- Dominguez Hills
Transfer Credits -
Long Beach City College
High School Degree -
Phineas Banning High School
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