ELIZABETH MENDEZ
Anaheim,CA
Summary
Dynamic insurance professional with a proven track record at Yecenia Mendez Insurance & Services, excelling in client education and complaint handling. Adept at managing high call volumes while delivering exceptional customer service and fostering teamwork. Skilled in insurance terminology, ensuring accurate claim submissions and enhancing client understanding of coverage benefits.
Overview
15
15
years of professional experience
Work History
Insurance Customer Service Representative
YECENIA MENDEZ INSURANCE & SERVICES
01.2023 - Current
- Resolved customer inquiries regarding policy details, coverage options, and claims processes.
- Coordinated with underwriters to facilitate prompt policy approvals and updates.
- Educated clients on insurance products, enhancing understanding of coverage benefits.
- Managed claim submissions, ensuring accuracy and adherence to company protocols.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Manager
EL TAQUERO GRILL
05.2010 - 11.2022
- Assisted in daily operations and project coordination, ensuring alignment with team objectives.
- Supported management with routine tasks and administrative duties, enhancing workflow efficiency.
- Participated in team meetings to discuss project updates and address challenges collaboratively.
- Engaged in training sessions to develop skills relevant to operational standards and expectations.
Education
High School Diploma -
SANTA ANA HIGH SCHOOL
Santa Ana, CASkills
- Organization
- Complaint handling
- Client education
- Insurance terminology
- Customer service
- Active listening
- Decision-making
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
YECENIA MENDEZ INSURANCE & SERVICES
01.2023 - Current
Manager
EL TAQUERO GRILL
05.2010 - 11.2022
High School Diploma -
SANTA ANA HIGH SCHOOL