ELIZABETH MENGAH
Newark,DE
Summary
Detail-oriented Healthcare Administrative Professional with 6 years of experience, including 5 years in dental and clinical environments. Expertise in medical terminology, healthcare documentation, patient communication, and medical coding. Currently pursuing Medical Administrative Assistant certification. Skilled in data entry, document processing, and maintaining confidentiality while delivering exceptional customer service.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Lead Direct Support Professional
Mentor
Delaware
01.2024 - 01.2026
- Provided direct support in healthcare/residential care environment, ensuring professionalism, confidentiality, and respect for individual needs.
- Communicate effectively with individuals, families, coworkers, supervisors, and members of the care team.
- Completed documentation accurately, maintaining detailed records of services, appointments, daily activities, incidents, and individual needs.
- Followed established healthcare, safety, documentation, and administrative procedures to ensure compliance and quality of care.
- Use computer-based systems to document and retrieve information and maintain accurate records.
- Protect sensitive personal and healthcare information and maintain appropriate confidentiality.
- Respond to questions and concerns and relay relevant information to appropriate staff members.
- Work independently while managing multiple responsibilities, changing priorities, and time-sensitive tasks.
Lead Direct Support Professional
CHIMES
Delaware
01.2020 - 01.2022
- Delivered patient-centered support through professional communication with individuals, families, coworkers, and healthcare staff.
- Maintained accurate documentation and records related to individuals receiving services.
- Alerted appropriate staff to changes, concerns, and important information to ensure continuity of care.
- Worked independently while completing multiple responsibilities in a fast-paced care environment.
- Followed established healthcare-related procedures and organizational requirements.
- Exhibited reliability and organization while maintaining attention to detail and professional communication.
Administrative / Data Entry Assistant
CITI
01.2018 - 01.2019
- Executed data entry, document processing, scanning, and records organization to ensure easy access to information.
- Managed information entry, modification, processing, and retrieval in computerized systems to support operational efficiency.
- Completed detailed administrative tasks while maintaining accuracy and productivity.
- Followed established procedures for processing and maintaining documentation.
- Conducted detailed administrative tasks, ensuring accuracy and timely completion to support overall team productivity.
- Communicated professionally with coworkers and internal customers.
Dental Clinic Assistant / Administrative Support
Dental Clinic
Delaware
01.2017 - 01.2018
- Worked in dental clinic for one year, assisting with patient care and office tasks.
- Applied knowledge of dental and medical terminology while assisting with routine office responsibilities.
- Maintained organized documentation and supported accurate handling of patient information.
- Maintained organized documentation to ensure accurate handling of patient information and compliance with office protocols.
Dental Clinic Assistant / Administrative Support
High School Dental Clinic
Delaware
01.2013 - 01.2017
- Acquired four years of experience in dental/clinical environment while attending high school.
- Worked directly with patients and clinical staff and developed familiarity with clinical terminology and dental procedures.
- Supported administrative and clinical operations by maintaining organized patient-related information.
- Communicated professionally with patients and clinical staff and provided courteous customer service.
- Followed established clinical office procedures and supported the efficient operation of the dental clinic.
- Built strong foundation in healthcare terminology, patient interaction, documentation, and clinical office workflow.
Education
Medical Coding
Brookdale Community College
High School Diploma -
Polytech High School
Woodside, DEDelaware Technical Community College
Newark , DESkills
- Medical Terminology
- Anatomy & Physiology
- Medical Coding / ICD-10-CM
- Patient Support & Customer Service
- Dental/Clinical Office Experience
- Healthcare Administration
- Data Entry & Documentation
- Electronic Records
- Computerized Systems
- Appointment/Schedule Coordination
- Confidential Patient Information
- Attention to Detail
- Professional Written & Verbal Communication
- Telephone & In-Person Communication
- Independent Work
Certification
- CPR Certified
- Mandt Certified
- LLAM Certified
- Medical Coding Education
- Medical Administrative Assistant Certification — In Progress
Timeline
Lead Direct Support Professional
Mentor
01.2024 - 01.2026
Lead Direct Support Professional
CHIMES
01.2020 - 01.2022
Administrative / Data Entry Assistant
CITI
01.2018 - 01.2019
Dental Clinic Assistant / Administrative Support
Dental Clinic
01.2017 - 01.2018
Dental Clinic Assistant / Administrative Support
High School Dental Clinic
01.2013 - 01.2017
Medical Coding
Brookdale Community College
High School Diploma -
Polytech High School
Delaware Technical Community College