Sierra Paulsen
Lincoln, Nebraska,MIC
Summary
Dedicated and diligent health care professional with experience supporting clinical and administrative operations. Highly skilled in delivering patient care, collaborating with medical teams, and medical record management. Recognized for strong leadership and organizational abilities, teamwork, adaptability and effective communication with patients and healthcare teams. Strong understanding and knowledge of medical terminology, procedures, and clinical protocols ensuring smooth coordination between patient and care teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Direct Support Professional
Community Supports Network
Lincoln, Nebraska
06.2023 - Current
- Conducted regular assessments of vital signs, oxygen therapies, and external medical collection devices (i.e. ileostomy bags, indwelling catheters, G-tubes, PEG tubes) to maintain compliance with personalized care plans.
- Evaluated and addressed the needs of patients with complex diagnoses; managed automated insulin delivery and continuous glucose monitoring.
- Documented and relayed pertinent changes and updates to the registered nurse for effective patient management.
- Developed and implemented training completion for new employees regarding individualized care plans, ensuring proficiency in oxygen therapies, assistive devices, dietary management, neurological care, external collection devices, perineal care, bathing, grooming, etc.
- Developed and implemented training initiatives to enhance employee understanding of program documentation procedures and optimize support strategies based on individual requirements.
- Analyzed and validated monthly data entries and charting for multiple group homes to maintain operational integrity.
- Accompanied individuals to medical and specialty appointments, advocating for their needs, maintaining appointment schedules and follow-up care, and facilitating communication between healthcare providers, guardians, and interdisciplinary care teams to ensure continuity of care.
- Assisted individuals with disabilities in daily living activities, ensuring comfort and promoting independence.
- Executed proficient completion and charting processes utilizing EMAR and THERAP systems.
- Advocated for client rights and needs, enhancing their quality of life within the community.
Assistance Manager
Kirkland's Home
Lincoln, Nebraska
05.2019 - 06.2023
- Implemented inventory management systems to streamline product tracking and reduce stock discrepancies.
- Analyzed sales data to inform merchandising strategies, improving customer engagement and satisfaction.
- Collaborated with cross-functional teams to execute marketing initiatives that increased store traffic and revenue.
- Monitored employee performance, providing constructive feedback to foster professional growth within the team.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new staff on register operations and store policies.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Associate
Kirkland's Home
Lincoln, Nebraska
09.2018 - 05.2019
- Assisted customers in selecting home decor items, enhancing overall shopping experience.
- Maintained store presentation standards, ensuring product displays were visually appealing and organized.
- Processed sales transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Trained new associates on customer service protocols and product knowledge to improve team performance.
- Collaborated with management to refine operational processes, resulting in enhanced efficiency and customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Lincoln Southeast High School
Lincoln, Nebraska05-2017
Coursework - Health Science
Southeast Community College
Lincoln, NebraskaSkills
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Data entry EMR/EHR
- HIPAA compliance
- Adaptable
- Compassionate
- Reliable
- Multitasking and organization
- Team collaboration
Certification
- CMA - Certified Medication Aide
- MANDT
- CPR
- AED
- First Aid
Awards
The Association of Community Professionals
Outstanding Support Person, 2025
Timeline
Lead Direct Support Professional
Community Supports Network
06.2023 - Current
Assistance Manager
Kirkland's Home
05.2019 - 06.2023
Sales Associate
Kirkland's Home
09.2018 - 05.2019
High School Diploma -
Lincoln Southeast High School
Coursework - Health Science
Southeast Community College