Elizabeth Metivier
Essex Junction,VT
Summary
Dynamic Customer Service Representative with a proven track record at Vermont Student Assistance Corporation, adept in critical thinking and Microsoft Excel. Excelled in managing high-stress situations, enhancing customer satisfaction, and resolving complaints, resulting in increased loyalty. Skilled in both customer relations and data entry, consistently meeting service standards.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Vermont Student Assistance Corporation
2005.04 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Respond to customer requests for services and information in a timely manner.
- Enhanced customer satisfaction by promptly answering questions and addressing concerns, providing accurate information.
Administrative and Imaging Services
Vermont Student Assistance Corporation
2002.09 - 2005.04
Open, sort and image mail for multiple departments.
Index and review scanned mail for accuracy.
Mail customer letters and bill statements.
Prepare customer files for default claim filing.
Education
Associates - Business
Community College of Vermont
Saint Albans, VT05.2002
Bellows Free Academy
Fairfax, VT06.2000
Business
Essex Technical Center
Essex Junction, VT05.1999
Skills
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Service standard compliance
- Customer service
Timeline
Customer Service Representative
Vermont Student Assistance Corporation
2005.04 - Current
Administrative and Imaging Services
Vermont Student Assistance Corporation
2002.09 - 2005.04
Associates - Business
Community College of Vermont
Bellows Free Academy
Business
Essex Technical Center