
Dynamic and results-driven professional with extensive experience at Goodwill NCW, excelling in team management and customer engagement. Proven track record in optimizing store operations and enhancing employee performance through effective training and mentoring. Skilled in problem-solving and employee scheduling, fostering a collaborative environment that drives success.
Ensured production goals were met both daily and weekly.
Monitored team members for growth opportunities, mentoring and training as needed.
Partnered with customer experience team leader to optimize product availability on sales floor.
Supported store team leader in managing hiring processes, scheduling, and implementing corrective actions.
Collaborated with team leaders to optimize production and sales floor operations.
Assisted in training new team members in roles throughout the store.
Traveled to other stores throughout the region to train on material handling and sort lane procedures.
Hybrid Team Member/ Team Leader role.
Responsible for store closing procedures and supported full-time team leaders in operational tasks as needed.
Full time domestics pricer.
Assisted in sort lane and material handling as needed.
Cross trained to learn all departments in production.
Managed housekeeping operations for five-room bed and breakfast, ensuring cleanliness and guest satisfaction.
Delivered exceptional customer service to guests, ensuring satisfaction and addressing inquiries promptly.
Facilitated laundry and kitchen operations to ensure efficient household management.