Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Miller

Oshkosh,WI

Summary

Dynamic and results-driven professional with extensive experience at Goodwill NCW, excelling in team management and customer engagement. Proven track record in optimizing store operations and enhancing employee performance through effective training and mentoring. Skilled in problem-solving and employee scheduling, fostering a collaborative environment that drives success.

Overview

24
24
years of professional experience

Work History

Assistant Store Manager

Goodwill NCW
Oshkosh, WI
11.2025 - Current
  • Supervise daily store operations, ensuring compliance with policies and procedures.
  • Train and mentor staff, fostering a collaborative team environment.
  • Collaborated with store manager to optimize daily operational efficiency.
  • Oversaw sales and production metrics to drive store performance.
  • Conduct performance evaluations, providing constructive feedback to improve staff effectiveness.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Production Team Leader

Gooodwill NCW
Oshkosh, WI
09.2019 - 11.2025

Ensured production goals were met both daily and weekly.

Monitored team members for growth opportunities, mentoring and training as needed.

Partnered with customer experience team leader to optimize product availability on sales floor.

Supported store team leader in managing hiring processes, scheduling, and implementing corrective actions.

Area Team Leader

Goodwill NCW
Oshkosh, WI
04.2017 - 09.2019

Collaborated with team leaders to optimize production and sales floor operations.

Assisted in training new team members in roles throughout the store.

Traveled to other stores throughout the region to train on material handling and sort lane procedures.

Support Team Leader

Goodwill NCW
Oshkosh, WI
10.2016 - 04.2017

Hybrid Team Member/ Team Leader role.

Responsible for store closing procedures and supported full-time team leaders in operational tasks as needed.

Production Team Member

Goodwill NCW
Oshkosh, WI
12.2012 - 10.2016

Full time domestics pricer.

Assisted in sort lane and material handling as needed.

Cross trained to learn all departments in production.

Housekeeper

Angel Inn
Green Lake, WI
09.2002 - 08.2012

Managed housekeeping operations for five-room bed and breakfast, ensuring cleanliness and guest satisfaction.

Delivered exceptional customer service to guests, ensuring satisfaction and addressing inquiries promptly.

Facilitated laundry and kitchen operations to ensure efficient household management.

Education

Bachelor of Arts - English And Classical Studies

Ripon College
Ripon, WI
12-2007

Skills

  • Problem-solving
  • Customer service and engagement
  • Time management
  • Team management

Timeline

Assistant Store Manager

Goodwill NCW
11.2025 - Current

Production Team Leader

Gooodwill NCW
09.2019 - 11.2025

Area Team Leader

Goodwill NCW
04.2017 - 09.2019

Support Team Leader

Goodwill NCW
10.2016 - 04.2017

Production Team Member

Goodwill NCW
12.2012 - 10.2016

Housekeeper

Angel Inn
09.2002 - 08.2012

Bachelor of Arts - English And Classical Studies

Ripon College